Are you a graduate or postgraduate looking to build a career in the banking sector? IDFC FIRST Bank, one of India’s fastest-growing private sector banks, is officially recruiting for the role of Customer Service Executive – FASTag Inbound at its corporate hub in Hyderabad, Telangana.
This full-time position is an excellent launchpad for individuals who possess strong written communication skills and a passion for customer success. Since the role requires 0 to 2 years of experience, fresh graduates are highly encouraged to apply. Unlike traditional voice processes, this role primary centers around managing digital customer communications behind the scenes.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | IDFC FIRST Bank |
| Role Title | Customer Service Executive – FASTag Inbound |
| Department | Customer Service / Banking Operations |
| Job Location | Hyderabad, Telangana, India (On-site) |
| Experience Required | 0 – 2 Years (Freshers & Early Career Welcome) |
| Employment Type | Full-Time, Permanent |
Key Roles & Responsibilities
As a Customer Service Executive for the FASTag digital ecosystem, you will serve as a key touchpoint for resolving user queries:
- Email Queue Management: Managing, analyzing, and responding to inbound customer queries and disputes regarding FASTag accounts via official email channels.
- Turnaround Time (TAT) Adherence: Ensuring all customer communications receive highly accurate, empathetic, and definitive resolutions within a strict 24-hour window.
- Quality Assurance: Maintaining premium service quality, precise compliance standards, and grammatical accuracy in all corporate correspondences.
- Cross-Functional Collaboration: Partnering effectively with internal tech teams, payment gateways, and external stakeholders to track payment or toll discrepancies.
- De-escalation: Handling challenging customer scenarios with high emotional intelligence, empathy, and strict professionalism.
Eligibility Criteria & Educational Qualifications
IDFC FIRST Bank is looking for graduates and postgraduates from specific academic backgrounds:
Undergraduate Stream Options:
- Bachelor of Commerce (B.Com)
- Bachelor of Science (B.Sc)
- Bachelor of Arts (BA)
- Bachelor of Business & Insurance (BBI)
- Bachelor of Management Studies (BMS)
Postgraduate Stream Options:
- Master of Business Administration (MBA)
- Master of Commerce (M.Com)
- Master of Arts (MA)
Experience Baseline:
- 0 to 2 years of experience. Strong freshers with internship experience in customer support, back-office operations, or content moderation will have a distinct advantage.
How to Apply Online
The talent acquisition team is managing responses directly off-site for rapid processing:
- Update your resume, ensuring you highlight skills like written communication, email etiquette, problem-solving, and basic banking operations knowledge.
- Head to the official IDFC FIRST Bank Careers Portal or navigate to the verified job listing on matching professional networks.
- Click the “Apply” routing button to submit your candidate profile to the off-site applicant management dashboard.
- Shortlisted profiles will receive an invitation for an initial online communication and aptitude assessment.