Leading Indian EdTech unicorn Vedantu is actively expanding its global technology team and conducting an off-campus hiring drive for Technical Support Associates in Bengaluru, Karnataka.
This full-time, on-site role is open to both fresh graduates and experienced IT support professionals. If you possess strong multi-platform troubleshooting skills, desktop/mobile hardware expertise, and an interest in FinTech and operational workflows, this US night-shift role offers a strong career start in EdTech support operations.
Job Drive Overview
Attribute
Details
Hiring Organization
Vedantu
Role Title
Technical Support Associate
Job Location
Bengaluru, Karnataka
Work Model
100% On-site (Work From Office)
Work Schedule
US Shift (10:00 PM – 07:00 AM IST)
Experience Requirement
Freshers & Experienced Candidates Welcome
Educational Qualification
Bachelor’s degree in any discipline (B.E./B.Tech, B.Sc, M.Sc CS/IT preferred)
Employment Type
Full-Time
Key Responsibilities
As a Technical Support Associate at Vedantu, you will handle cross-platform technical resolutions and internal operations:
Multichannel Support: Deliver rapid technical support via email, phone, live chat, ticketing systems, and remote access tools.
Technical Troubleshooting: Diagnose and resolve issues across operating systems, software applications, browsers, and mobile devices.
Specialized Operational Tasks: Handle product demo bookings using Vedantu’s internal platform, alongside FinTech operational tasks (comprehensive training provided).
End-to-End Ownership: Track, document, and follow up on client issues through resolution or appropriate escalation.
Required Qualifications & Technical Skills
Educational & Core Background
Degree: Bachelor’s degree in any discipline. Candidates with B.E./B.Tech, B.Sc (CS/IT/Electronics), or M.Sc (CS/IT) with solid troubleshooting skills will have a strong advantage.
Communication: Excellent verbal and written English communication skills suitable for US client interaction.
Technical Skillset
Operating Systems: Practical troubleshooting across Android, iOS, Windows, macOS, and Linux environments.
Hardware & Devices: Hands-on experience with desktops, laptops, smartphones, tablets, iPads, and MacBooks.
Software Tools: Proficiency in modern web browsers, mobile app configuration, Microsoft Office, and Google Workspace.
Why Choose This Role at Vedantu?
Fresher Friendly: Open entry-level pathway into tech support for recent batch graduates.
Cross-Domain Training: In-house training provided for specialized internal platforms and FinTech support tasks.
International Client Exposure: Direct exposure to international client environments working during US operating hours.
How to Apply
Interested candidates can apply directly via the official Vedantu careers page or LinkedIn job posting:
Update your CV to highlight system configuration skills (Windows, macOS, Android, iOS), hardware troubleshooting experience, and availability for night shifts.
Submit your application online under the Technical Support Associate – Bengaluru listing.
