IT and BPO major Cognizant (CTS) has announced an immediate off-campus Walk-In Interview Drive at its Sholinganallur campus in Chennai. The hiring drive focuses on filling 100 openings for Customer Support Executives within its International Voice Process operations.
This full-time corporate opportunity is open to Any Graduate with 1 to 4 years of experience in BPO or call center environments handling international voice operations. Selected professionals will provide multi-channel customer service via phone, email, and chat for Cognizant’s global client network.
Walk-In Drive & Venue Overview
Attribute
Details
Hiring Company
Cognizant Technology Solutions (CTS)
Role Title
Customer Support Specialist – International Voice
Walk-In Date
Saturday, 25th July 2026
Interview Timings
9:30 AM – 12:30 PM
Open Positions
100 Vacancies
Experience Range
1 to 4 Years (International Voice / BPO Experience)
Job Location
Chennai (Sholinganallur)
Venue Address
CTS – SDB 3, Cafeteria 1st Floor, SEZ Ave, Elcot SEZ, Sholinganallur, Chennai, Tamil Nadu 600119
HR Contact
Lydia
Key Responsibilities & Operations
As an International Customer Support Specialist at Cognizant, you will lead multi-channel communication pipelines for global end-users:
Customer Assistance: Resolve customer inquiries, complaints, and service issues via inbound and outbound phone calls, emails, and live chat.
Relationship & Satisfaction Management: Use high English fluency and problem-solving skills to build trust with international clients while driving First Contact Resolution (FCR).
CRM Record Keeping: Log every interaction details, customer issue, and resolution accurate to enterprise Customer Relationship Management (CRM) tools.
Issue Escalation & Teamwork: Partner with internal technical and operational teams to resolve complex customer issues requiring escalation.
Experience Requirement:1 to 3 years (up to 4 years allowed) of hands-on experience in a BPO / Call Centre setting, specifically handling International Voice Processes.
Linguistic Skills: Strong command over English language communication (verbal and written) with clear diction for seamless international client interactions.
Operational Requirements
Shift Flexibility: Openness to working 24×7 rotational shifts as required by international time zone coverage.
Task Management: Ability to handle multi-channel tasks during peak call volume hours while keeping CRM databases updated.
Documents to Carry for the Walk-In
Candidates attending the drive at the Sholinganallur campus must bring the following documents for security check-in and candidate registration:
Updated copies of your CV/Resume.
Government-issued Photo ID Proof (Aadhaar Card / PAN Card / Passport).
Passport-size photographs.
Previous employment offer letters, experience certificates, or last 3 months’ pay slips.
