IT and BPO major Cognizant (CTS) has announced an immediate off-campus Walk-In Interview Drive at its Sholinganallur campus in Chennai. The hiring drive focuses on filling 100 openings for Customer Support Executives within its International Voice Process operations.
This full-time corporate opportunity is open to Any Graduate with 1 to 4 years of experience in BPO or call center environments handling international voice operations. Selected professionals will provide multi-channel customer service via phone, email, and chat for Cognizant’s global client network.
Walk-In Drive & Venue Overview
| Attribute | Details |
| Hiring Company | Cognizant Technology Solutions (CTS) |
| Role Title | Customer Support Specialist – International Voice |
| Walk-In Date | Saturday, 25th July 2026 |
| Interview Timings | 9:30 AM – 12:30 PM |
| Open Positions | 100 Vacancies |
| Experience Range | 1 to 4 Years (International Voice / BPO Experience) |
| Job Location | Chennai (Sholinganallur) |
| Venue Address | CTS – SDB 3, Cafeteria 1st Floor, SEZ Ave, Elcot SEZ, Sholinganallur, Chennai, Tamil Nadu 600119 |
| HR Contact | Lydia |
Key Responsibilities & Operations
As an International Customer Support Specialist at Cognizant, you will lead multi-channel communication pipelines for global end-users:
- Customer Assistance: Resolve customer inquiries, complaints, and service issues via inbound and outbound phone calls, emails, and live chat.
- Relationship & Satisfaction Management: Use high English fluency and problem-solving skills to build trust with international clients while driving First Contact Resolution (FCR).
- CRM Record Keeping: Log every interaction details, customer issue, and resolution accurate to enterprise Customer Relationship Management (CRM) tools.
- Issue Escalation & Teamwork: Partner with internal technical and operational teams to resolve complex customer issues requiring escalation.
Eligibility Criteria & Desired Profile
Educational & Professional Qualifications
- Education: Any Graduation (B.A, B.Com, B.Sc, BCA, BBA, B.E/B.Tech, or equivalent streams).
- Experience Requirement: 1 to 3 years (up to 4 years allowed) of hands-on experience in a BPO / Call Centre setting, specifically handling International Voice Processes.
- Linguistic Skills: Strong command over English language communication (verbal and written) with clear diction for seamless international client interactions.
Operational Requirements
- Shift Flexibility: Openness to working 24×7 rotational shifts as required by international time zone coverage.
- Task Management: Ability to handle multi-channel tasks during peak call volume hours while keeping CRM databases updated.
Documents to Carry for the Walk-In
Candidates attending the drive at the Sholinganallur campus must bring the following documents for security check-in and candidate registration:
- Updated copies of your CV/Resume.
- Government-issued Photo ID Proof (Aadhaar Card / PAN Card / Passport).
- Passport-size photographs.
- Previous employment offer letters, experience certificates, or last 3 months’ pay slips.