SaaS giant Zoho Corporation has opened applications for Technical Support Engineers across multiple locations in Tamil Nadu, including Chennai, Salem, Coimbatore, Tirunelveli, and Madurai. This full-time role focuses on providing voice-based technical support to domestic and international clients, driving customer satisfaction, and collaborating closely with core product and technical documentation teams.
This opportunity is open to candidates comfortable with inbound/outbound customer interactions and willing to work night shifts.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | Zoho Corporation Pvt. Ltd. |
| Official Job Title | Technical Support Engineer |
| Employment Type | Full-Time |
| Job Locations | Chennai, Salem, Coimbatore, Tirunelveli, Madurai (Tamil Nadu) |
| Support Domain | Voice-Based Support (Inbound & Outbound) |
| Shift Requirement | Willingness to work Night Shifts |
| Industry | B2B SaaS / Enterprise Technology |
Key Responsibilities & Operational Scope
As a Technical Support Engineer at Zoho, your daily operations will include:
- Voice Support Operations: Deliver inbound and outbound voice support to domestic and international Zoho software users.
- Problem Resolution: Maintain high first-time-resolution (FTR) rates and ensure high customer satisfaction (CSAT) scores through clear, empathetic communication.
- Technical Escalations: Partner with internal engineering and technical teams to track, debug, and resolve complex software issues quickly.
- Content & Knowledge Management: Collaborate with technical writers to identify gaps in user help modules and documentation based on common client queries.
Eligibility Criteria & Desired Profile
Zoho evaluates technical support candidates based on communication clarity, technical learnability, and customer-first orientation:
Core Competencies & Requirements
- Communication: Clear, confident, and professional spoken communication skills in English.
- Problem-Solving: Strong technical troubleshooting mindset to diagnose software features and assist international business clients.
- Shift Readiness: Flexibility and willingness to work night shifts to support global customer bases across various time zones.
- Location Choice: Readiness to work out of Zoho’s key regional hubs in Chennai, Salem, Coimbatore, Tirunelveli, or Madurai.
Why Join Zoho Corporation?
- Multiple Job Locations: Opportunity to work close to home in key Tamil Nadu hubs (Chennai, Salem, Coimbatore, Tirunelveli, Madurai).
- SaaS Career Path: Direct entry into one of the world’s leading bootstrapped enterprise software companies.
- Product Exposure: Deep hands-on experience with Zoho’s suite of 50+ business applications.
How to Apply
- Visit the Zoho Careers Portal and search for Technical Support Engineers.
- Click I’m Interested, fill out your personal and educational background, and select your preferred work location.
- Registered candidates will be shortlisted for virtual or on-site written assessment and interview rounds.