SaaS giant Zoho Corporation has opened applications for Technical Support Engineers across multiple locations in Tamil Nadu, including Chennai, Salem, Coimbatore, Tirunelveli, and Madurai. This full-time role focuses on providing voice-based technical support to domestic and international clients, driving customer satisfaction, and collaborating closely with core product and technical documentation teams.
This opportunity is open to candidates comfortable with inbound/outbound customer interactions and willing to work night shifts.
As a Technical Support Engineer at Zoho, your daily operations will include:
Voice Support Operations: Deliver inbound and outbound voice support to domestic and international Zoho software users.
Problem Resolution: Maintain high first-time-resolution (FTR) rates and ensure high customer satisfaction (CSAT) scores through clear, empathetic communication.
Technical Escalations: Partner with internal engineering and technical teams to track, debug, and resolve complex software issues quickly.
Content & Knowledge Management: Collaborate with technical writers to identify gaps in user help modules and documentation based on common client queries.
Eligibility Criteria & Desired Profile
Zoho evaluates technical support candidates based on communication clarity, technical learnability, and customer-first orientation:
Core Competencies & Requirements
Communication: Clear, confident, and professional spoken communication skills in English.
Problem-Solving: Strong technical troubleshooting mindset to diagnose software features and assist international business clients.
Shift Readiness:Flexibility and willingness to work night shifts to support global customer bases across various time zones.
Location Choice: Readiness to work out of Zoho’s key regional hubs in Chennai, Salem, Coimbatore, Tirunelveli, or Madurai.
Why Join Zoho Corporation?
Multiple Job Locations: Opportunity to work close to home in key Tamil Nadu hubs (Chennai, Salem, Coimbatore, Tirunelveli, Madurai).
SaaS Career Path: Direct entry into one of the world’s leading bootstrapped enterprise software companies.
Product Exposure: Deep hands-on experience with Zoho’s suite of 50+ business applications.
How to Apply
Visit the Zoho Careers Portal and search for Technical Support Engineers.
Click I’m Interested, fill out your personal and educational background, and select your preferred work location.
Registered candidates will be shortlisted for virtual or on-site written assessment and interview rounds.
