IT major Cognizant has launched a off-campus drive for fresh graduates under its Digital Workplace Practice. The role, titled Service Desk Associate, is open to 2025 and 2026 graduates from any 3-year undergraduate degree program (BCA, B.Sc, B.Com, BBA, BA, B.Voc, BMS, etc.).
This entry-level opportunity is ideal for freshers aiming to build a career in IT service management, system administration, and technical support across Cognizant’s PAN India locations.
50% or above in X, XII, Diploma, & UG (No Rounding Off)
Standing Arrears
Strictly No Active Backlogs / Arrears
Work Location
PAN India (Any Cognizant Office Location)
Shift Requirement
Rotational Shifts (Includes Night Shifts)
Bond Policy
No Service Bond
Application Deadline
31st July 2026 (12:00 AM)
Key Responsibilities & Operational Scope
As a Service Desk Associate at Cognizant, your daily technical operations will include:
First Point of Contact: Act as the primary technical interface for international and domestic end-users reporting IT issues.
Ticket Lifecycle Management: Log, track, prioritize, and resolve IT Service Desk tickets within predefined Service Level Agreements (SLAs).
Technical Troubleshooting: Diagnose hardware, software, network, and application issues to minimize client downtime.
Escalation & Collaboration: Coordinate with Tier-2 and Tier-3 internal engineering teams to resolve complex technical outages.
Knowledge Base Maintenance: Author and update technical support documentation and self-help articles for common technical fixes.
Eligibility Criteria & Selection Requirements
Academic & Qualification Criteria
Education: 3-year full-time undergraduate degree graduates (2025 or 2026 batch). Candidates currently enrolled in full-time Post-Graduate (PG) programs are not eligible.
Academic Percentage: Minimum 50% aggregate across Class 10th, Class 12th/Diploma, and current UG degree (49.9% will not be rounded off to 50%).
Backlog Policy:Zero standing arrears / backlogs at the time of application and onboarding.
Nationality: Open to Indian Nationals and OCIs currently residing in India.
Perks & Cognizant Sponsorship
Higher Education:Cognizant-sponsored Higher Education from BITS Pilani (applicable specifically to candidates from Science, Technology & Mathematics backgrounds).
Allowances & Transport: Night shift allowances provided along with free/safe cab facilities (pick-up and drop).
No Service Bond: Complete freedom without any employment service commitment.
Mandatory Onboarding & Application Documents
To ensure your application passes screening and Background Verification (BGV), prepare the following:
Updated Resume: Maximum 2 pages featuring a high-resolution passport-size photograph with a light background (both ears clearly visible).
Academic Credentials: Marksheets and certificates for Class X, XII, and all semester UG transcripts, plus College ID.
Government IDs: PAN Card (exact name match mandatory for BGV), Voter ID or Passport (for citizenship verification), and Aadhaar Card.
How to Apply
Register or log in to the official Superset Portal hosting the Cognizant Service Desk drive.
Complete your academic profile, ensuring CGPA-to-percentage conversions strictly follow your university guidelines.
Upload your updated resume with the compliant photograph.
Submit your application before 31st July 2026 (12:00 AM).
