IT major Cognizant has launched a off-campus drive for fresh graduates under its Digital Workplace Practice. The role, titled Service Desk Associate, is open to 2025 and 2026 graduates from any 3-year undergraduate degree program (BCA, B.Sc, B.Com, BBA, BA, B.Voc, BMS, etc.).
This entry-level opportunity is ideal for freshers aiming to build a career in IT service management, system administration, and technical support across Cognizant’s PAN India locations.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | Cognizant |
| Official Job Role | Digital Workplace Practice – Service Desk |
| Eligible Batches | 2025 & 2026 Passing Out Batch |
| Degree Required | 3-Year Full-Time UG Degrees (BCA, B.Sc, B.Com, BBA, BA, B.Voc, BMS, etc.) |
| Academic Cutoff | 50% or above in X, XII, Diploma, & UG (No Rounding Off) |
| Standing Arrears | Strictly No Active Backlogs / Arrears |
| Work Location | PAN India (Any Cognizant Office Location) |
| Shift Requirement | Rotational Shifts (Includes Night Shifts) |
| Bond Policy | No Service Bond |
| Application Deadline | 31st July 2026 (12:00 AM) |
Key Responsibilities & Operational Scope
As a Service Desk Associate at Cognizant, your daily technical operations will include:
- First Point of Contact: Act as the primary technical interface for international and domestic end-users reporting IT issues.
- Ticket Lifecycle Management: Log, track, prioritize, and resolve IT Service Desk tickets within predefined Service Level Agreements (SLAs).
- Technical Troubleshooting: Diagnose hardware, software, network, and application issues to minimize client downtime.
- Escalation & Collaboration: Coordinate with Tier-2 and Tier-3 internal engineering teams to resolve complex technical outages.
- Knowledge Base Maintenance: Author and update technical support documentation and self-help articles for common technical fixes.
Eligibility Criteria & Selection Requirements
Academic & Qualification Criteria
- Education: 3-year full-time undergraduate degree graduates (2025 or 2026 batch). Candidates currently enrolled in full-time Post-Graduate (PG) programs are not eligible.
- Academic Percentage: Minimum 50% aggregate across Class 10th, Class 12th/Diploma, and current UG degree (49.9% will not be rounded off to 50%).
- Backlog Policy: Zero standing arrears / backlogs at the time of application and onboarding.
- Nationality: Open to Indian Nationals and OCIs currently residing in India.
Perks & Cognizant Sponsorship
- Higher Education: Cognizant-sponsored Higher Education from BITS Pilani (applicable specifically to candidates from Science, Technology & Mathematics backgrounds).
- Allowances & Transport: Night shift allowances provided along with free/safe cab facilities (pick-up and drop).
- No Service Bond: Complete freedom without any employment service commitment.
Mandatory Onboarding & Application Documents
To ensure your application passes screening and Background Verification (BGV), prepare the following:
- Updated Resume: Maximum 2 pages featuring a high-resolution passport-size photograph with a light background (both ears clearly visible).
- Academic Credentials: Marksheets and certificates for Class X, XII, and all semester UG transcripts, plus College ID.
- Government IDs: PAN Card (exact name match mandatory for BGV), Voter ID or Passport (for citizenship verification), and Aadhaar Card.
How to Apply
- Register or log in to the official Superset Portal hosting the Cognizant Service Desk drive.
- Complete your academic profile, ensuring CGPA-to-percentage conversions strictly follow your university guidelines.
- Upload your updated resume with the compliant photograph.
- Submit your application before 31st July 2026 (12:00 AM).