Global technology services leader Cognizant is recruiting for the position of Process Executive – Policy Servicing at its Chennai, India office. This full-time role within Cognizant’s Technology & Engineering division focuses on end-to-end property and casualty (P&C) insurance policy maintenance, data management, and operational customer support.
This position is tailored for professionals and freshers with strong MS Office skills, excellent written/verbal English communication, and readiness to work in-office during night shift hours.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | Cognizant |
| Official Job Role | PE-Policy Servicing (Job ID: 00069512321) |
| Work Model | Work from Office (Full-Time) |
| Job Location | Chennai, Tamil Nadu, India |
| Industry / Domain | Property & Casualty (P&C) Insurance / BPO Operations |
| Shift Requirement | Night Shift Operations |
| Required Skills | Effective English Communication, MS Office (Excel & Word) |
| Preferred Qualification | MOS (Microsoft Office Specialist) or foundational IT certification |
Key Responsibilities & Operational Scope
As a Policy Servicing Executive at Cognizant, your daily operational workflow will include:
- Policy Lifecycle Management: Process policy endorsements, renewals, cancellations, and updates for property and casualty insurance clients following documented SLAs.
- Data Processing & Quality Control: Review customer instructions, capture updates accurately in core software platforms, and maintain policy data in spreadsheets.
- Stakeholder Communication: Interpret and clarify customer or internal stakeholder requests received via email, ticketing systems, or workflow tools using professional English.
- Document Preparation: Prepare status trackers, policy summaries, and transaction notes in MS Word and MS Excel for audit and reporting purposes.
- Validations & Compliance: Perform basic checks on premium calculations, coverage limits, and policy dates to prevent processing errors and maintain regulatory compliance.
- Cross-Shift Handover: Collaborate with internal quality and support teams during night shifts to resolve discrepancies and ensure seamless cross-timezone handovers.
Eligibility Criteria & Desired Profile
Cognizant evaluates candidates based on numeric aptitude, communication efficiency, and tool proficiency:
Core Competencies & Requirements
- Communication Skills: Spoken and written English proficiency to interpret instructions accurately and write clear documentation notes.
- MS Office Proficiency: Hands-on experience with MS Excel (spreadsheets, trackers) and MS Word for daily operational reporting.
- Insurance Knowledge (Advantage): Basic understanding or internship exposure to P&C insurance concepts (policy terms, claims, endorsements) is highly valued.
- Shift & Location Readiness: Complete commitment to working from the Chennai office during night shift hours.
- Attention to Detail: Comfort with numbers to validate insurance figures, limits, and customer information accurately.
Why Join Cognizant?
- Robust Learning Ecosystem: Access to sponsored certifications, structured training platforms, and mentorship programs.
- Inclusive Work Culture: Equal opportunity employer with strong employee support networks, healthcare benefits, and wellbeing programs.
- Clear Career Pathway: Opportunities to grow into senior operations, quality analysis, or team leadership roles within Cognizant’s insurance domain.
How to Apply
- Visit the Cognizant Careers Portal and search using Job ID 00069512321.
- Click Apply, create or sign in to your profile, and upload your current resume.
- Ensure your resume highlights your MS Office skills, communication strengths, and any insurance domain exposure.
- Candidates shortlisted by the recruitment team will be contacted for virtual or in-person interview rounds (government-issued ID required during interviews).