Global technology services leader Cognizant is recruiting for the position of Process Executive – Policy Servicing at its Chennai, India office. This full-time role within Cognizant’s Technology & Engineering division focuses on end-to-end property and casualty (P&C) insurance policy maintenance, data management, and operational customer support.
This position is tailored for professionals and freshers with strong MS Office skills, excellent written/verbal English communication, and readiness to work in-office during night shift hours.
Effective English Communication, MS Office (Excel & Word)
Preferred Qualification
MOS (Microsoft Office Specialist) or foundational IT certification
Key Responsibilities & Operational Scope
As a Policy Servicing Executive at Cognizant, your daily operational workflow will include:
Policy Lifecycle Management: Process policy endorsements, renewals, cancellations, and updates for property and casualty insurance clients following documented SLAs.
Data Processing & Quality Control: Review customer instructions, capture updates accurately in core software platforms, and maintain policy data in spreadsheets.
Stakeholder Communication: Interpret and clarify customer or internal stakeholder requests received via email, ticketing systems, or workflow tools using professional English.
Document Preparation: Prepare status trackers, policy summaries, and transaction notes in MS Word and MS Excel for audit and reporting purposes.
Validations & Compliance: Perform basic checks on premium calculations, coverage limits, and policy dates to prevent processing errors and maintain regulatory compliance.
Cross-Shift Handover: Collaborate with internal quality and support teams during night shifts to resolve discrepancies and ensure seamless cross-timezone handovers.
Eligibility Criteria & Desired Profile
Cognizant evaluates candidates based on numeric aptitude, communication efficiency, and tool proficiency:
Core Competencies & Requirements
Communication Skills: Spoken and written English proficiency to interpret instructions accurately and write clear documentation notes.
MS Office Proficiency: Hands-on experience with MS Excel (spreadsheets, trackers) and MS Word for daily operational reporting.
Insurance Knowledge (Advantage): Basic understanding or internship exposure to P&C insurance concepts (policy terms, claims, endorsements) is highly valued.
Shift & Location Readiness: Complete commitment to working from the Chennai office during night shift hours.
Attention to Detail: Comfort with numbers to validate insurance figures, limits, and customer information accurately.
Why Join Cognizant?
Robust Learning Ecosystem: Access to sponsored certifications, structured training platforms, and mentorship programs.
Inclusive Work Culture: Equal opportunity employer with strong employee support networks, healthcare benefits, and wellbeing programs.
Clear Career Pathway: Opportunities to grow into senior operations, quality analysis, or team leadership roles within Cognizant’s insurance domain.
How to Apply
Visit the Cognizant Careers Portal and search using Job ID 00069512321.
Click Apply, create or sign in to your profile, and upload your current resume.
Ensure your resume highlights your MS Office skills, communication strengths, and any insurance domain exposure.
Candidates shortlisted by the recruitment team will be contacted for virtual or in-person interview rounds (government-issued ID required during interviews).
