Global business process transformation leader Sutherland is conducting a walk-in recruitment drive in Chennai for entry-level candidates. The company is actively filling 150 open vacancies for the role of Customer Support / Technical Support Associate (International Voice Process) at their Sriram Gateway Office Parks campus in Perungalathur.
This hiring event is an ideal platform for freshers and candidates with up to 3 years of experience who possess strong English communication skills and are looking to build a career in international customer service and technical support.
Below is the complete overview of job responsibilities, candidate eligibility, shift details, selection rounds, and walk-in venue details.
Job Profile & Key Responsibilities
1. Core Role & Responsibilities
Inbound Customer Support: Handle international inbound calls, assist global customers with queries, and deliver high-quality customer experience.
Technical Support & Troubleshooting: Provide technical support and initial issue resolution while maintaining accurate logs of customer interactions in CRM tools.
Service Quality: Adhere to service level agreements (SLAs), operational procedures, and customer satisfaction metrics.
2. Candidate Eligibility Criteria
Work Experience:0 to 3 Years (Freshers are eligible and encouraged to apply).
Educational Qualification: Open to candidates with Any Degree or Non-Graduates (Graduation Not Required).
Language Proficiency: Strong verbal and written English communication skills with good articulation and problem-solving ability.
Availability: Seeking immediate joiners who can join by August 2026 and are comfortable working rotational night shifts.
