Global business process transformation leader Sutherland is conducting a walk-in recruitment drive in Chennai for entry-level candidates. The company is actively filling 150 open vacancies for the role of Customer Support / Technical Support Associate (International Voice Process) at their Sriram Gateway Office Parks campus in Perungalathur.
This hiring event is an ideal platform for freshers and candidates with up to 3 years of experience who possess strong English communication skills and are looking to build a career in international customer service and technical support.
Below is the complete overview of job responsibilities, candidate eligibility, shift details, selection rounds, and walk-in venue details.
Job Profile & Key Responsibilities
1. Core Role & Responsibilities
- Inbound Customer Support: Handle international inbound calls, assist global customers with queries, and deliver high-quality customer experience.
- Technical Support & Troubleshooting: Provide technical support and initial issue resolution while maintaining accurate logs of customer interactions in CRM tools.
- Service Quality: Adhere to service level agreements (SLAs), operational procedures, and customer satisfaction metrics.
2. Candidate Eligibility Criteria
- Work Experience: 0 to 3 Years (Freshers are eligible and encouraged to apply).
- Educational Qualification: Open to candidates with Any Degree or Non-Graduates (Graduation Not Required).
- Language Proficiency: Strong verbal and written English communication skills with good articulation and problem-solving ability.
- Availability: Seeking immediate joiners who can join by August 2026 and are comfortable working rotational night shifts.
3. Selection Process Rounds
- HR Interview (In-person Walk-In)
- SD (Subject Matter Expert / Operations) Panel Interview
- Voice & Language Assessment
4. Shift Timings & Employee Benefits
- Work Schedule: 5-day work week with rotational shifts and rotational weekly offs.
- Shift Details: Predominantly Night Shifts.
- Work Mode: 100% Work from Office (WFO).
- Cab Facility: Two-way cab transport provided (up to a 25 km radius based on shift timings).
5. Mandatory Candidate Instructions
Important Reference Note:
- Write “Kavitha HR” clearly as a reference at the top of your physical resume before submitting it at the venue.
- Candidates can also share their updated resume via WhatsApp to Kavitha (9445792519).
Walk-In Drive Event Details
| Details | Information |
| Interview Date | August 10, 2026 – August 12, 2026 |
| Interview Timings | 11:00 AM – 1:30 PM |
| HR Contact Person | Kavitha HR (9445792519) |
| Interview Venue Address | Sutherland, A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai, Tamil Nadu – 600063 (Landmark: Opposite Perungalathur Railway Station) |