Pearson, a global leader in digital-first educational products and services, is accepting applications for the role of Program Coordinator Operations (Intern) under its Pearson India Apprenticeship Programme.
This is a 12-month full-time apprenticeship based in Noida, Uttar Pradesh, India, focusing on customer success, case management, and candidate services across global testing programs.
Key Job Details
Category
Details
Role Title
Program Coordinator Operations (Intern) / Apprentice, Customer Service
Req ID
25742
Company
Pearson India
Department
Operations / Customer Success
Employment Type
Full-Time Apprenticeship (12 Months)
Work Schedule
Full-Time, 40 hours/week (Monday to Friday)
Location
Noida, Uttar Pradesh, India
Salary/Stipend
As per Pearson Apprenticeship Program Guidelines
Eligibility & Skills Required
Education: Bachelor’s degree completed in any discipline.
Experience: Recent graduates or candidates with less than 1 year of professional experience.
Work Authorization: Must be legally authorized to work in India.
Technical Skills: Proficiency in Microsoft Office Suite (MS Excel, MS Word).
Soft Skills: Excellent written and verbal communication, analytical thinking, time management, and attention to detail.
Primary Roles & Responsibilities
Inquiry & Case Management: Manage and resolve customer inquiries via email and ticketing systems within defined Service Level Agreements (SLAs).
Issue Investigation: Investigate customer issues, identify root causes, and provide accurate resolutions.
Escalation & Collaboration: Coordinate with cross-functional global teams to resolve complex or high-impact concerns.
Documentation & Process Improvement: Maintain complete case logs, monitor queues for overdue cases, identify recurring trends, and contribute to workflow improvements.
Quality Compliance: Adhere to company standards, data accuracy, and compliance policies during every interaction.
Benefits & Learning Perks
Competitive apprenticeship stipend.
Mentorship, structured coaching, and real-world project exposure.
Paid time off and health insurance coverage (where applicable).
Access to Pearson’s internal learning platforms and online courses.
Global exposure working across multi-region time zones.
