Pearson, a global leader in digital-first educational products and services, is accepting applications for the role of Program Coordinator Operations (Intern) under its Pearson India Apprenticeship Programme.
This is a 12-month full-time apprenticeship based in Noida, Uttar Pradesh, India, focusing on customer success, case management, and candidate services across global testing programs.
Key Job Details
| Category | Details |
| Role Title | Program Coordinator Operations (Intern) / Apprentice, Customer Service |
| Req ID | 25742 |
| Company | Pearson India |
| Department | Operations / Customer Success |
| Employment Type | Full-Time Apprenticeship (12 Months) |
| Work Schedule | Full-Time, 40 hours/week (Monday to Friday) |
| Location | Noida, Uttar Pradesh, India |
| Salary/Stipend | As per Pearson Apprenticeship Program Guidelines |
Eligibility & Skills Required
- Education: Bachelor’s degree completed in any discipline.
- Experience: Recent graduates or candidates with less than 1 year of professional experience.
- Work Authorization: Must be legally authorized to work in India.
- Technical Skills: Proficiency in Microsoft Office Suite (MS Excel, MS Word).
- Soft Skills: Excellent written and verbal communication, analytical thinking, time management, and attention to detail.
Primary Roles & Responsibilities
- Inquiry & Case Management: Manage and resolve customer inquiries via email and ticketing systems within defined Service Level Agreements (SLAs).
- Issue Investigation: Investigate customer issues, identify root causes, and provide accurate resolutions.
- Escalation & Collaboration: Coordinate with cross-functional global teams to resolve complex or high-impact concerns.
- Documentation & Process Improvement: Maintain complete case logs, monitor queues for overdue cases, identify recurring trends, and contribute to workflow improvements.
- Quality Compliance: Adhere to company standards, data accuracy, and compliance policies during every interaction.
Benefits & Learning Perks
- Competitive apprenticeship stipend.
- Mentorship, structured coaching, and real-world project exposure.
- Paid time off and health insurance coverage (where applicable).
- Access to Pearson’s internal learning platforms and online courses.
- Global exposure working across multi-region time zones.