HCLTech is hosting a Mega Walk-In Drive for freshers to join as Process Associates (Non-Voice Process) supporting customer operations within the Banking domain in Chennai.
Walk-In Drive Details
Walk-In Dates: September 5, 2026 and September 7, 2026
Timing: 10:00 AM to 2:00 PM IST
Venue: ETA 3, Sandhiya Infocity (Near Vivira Mall), Navalur, Chennai
HR SPOC: Aswini A
Key Job Details
Category
Details
Role Title
Process Associate (Non-Voice)
Company
HCLTech
Domain
Banking Customer Operations (Email & Chat)
Work Mode
On-site (Navalur, Chennai)
Shift
UK Shift
Target Batches
2025 & 2026 Passed Out Freshers
Eligibility Criteria & Qualifications
Eligible Stream: Bachelor’s degree in Arts & Science disciplines (B.Com, BBA, B.Sc, B.A, etc.).
Batch Requirement: Must be a 2025 or 2026 graduate fresher.
Ineligible Degrees: Candidates with B.Tech, B.E., IT, or MCA degrees are strictly NOT eligible for this drive.
Key Skills: Strong written English communication skills for managing email and chat support.
Primary Roles & Responsibilities
Email & Chat Support: Respond promptly and effectively to banking customer queries and issues through non-voice channels.
Data Management: Accurately enter, update, and manage records across multiple databases and internal software systems.
Problem Solving & Escalation: Troubleshoot issues, provide actionable resolutions, and escalate complex cases to senior support teams.
Operational Excellence: Drive customer satisfaction and maintain data accuracy standards.
