HCLTech is hosting a Mega Walk-In Drive for freshers to join as Process Associates (Non-Voice Process) supporting customer operations within the Banking domain in Chennai.
Walk-In Drive Details
- Walk-In Dates: September 5, 2026 and September 7, 2026
- Timing: 10:00 AM to 2:00 PM IST
- Venue: ETA 3, Sandhiya Infocity (Near Vivira Mall), Navalur, Chennai
- HR SPOC: Aswini A
Key Job Details
| Category | Details |
| Role Title | Process Associate (Non-Voice) |
| Company | HCLTech |
| Domain | Banking Customer Operations (Email & Chat) |
| Work Mode | On-site (Navalur, Chennai) |
| Shift | UK Shift |
| Target Batches | 2025 & 2026 Passed Out Freshers |
Eligibility Criteria & Qualifications
- Eligible Stream: Bachelor’s degree in Arts & Science disciplines (B.Com, BBA, B.Sc, B.A, etc.).
- Batch Requirement: Must be a 2025 or 2026 graduate fresher.
- Ineligible Degrees: Candidates with B.Tech, B.E., IT, or MCA degrees are strictly NOT eligible for this drive.
- Key Skills: Strong written English communication skills for managing email and chat support.
Primary Roles & Responsibilities
- Email & Chat Support: Respond promptly and effectively to banking customer queries and issues through non-voice channels.
- Data Management: Accurately enter, update, and manage records across multiple databases and internal software systems.
- Problem Solving & Escalation: Troubleshoot issues, provide actionable resolutions, and escalate complex cases to senior support teams.
- Operational Excellence: Drive customer satisfaction and maintain data accuracy standards.