Licious, India’s leading D2C fresh meat and seafood food-tech brand, is hiring Customer Support Executives (Chat) for a Work from Home (Remote) full-time position based out of Bangalore Urban, Karnataka.
This role focuses on customer query resolution, issue escalation, and maintaining brand loyalty across over 32 lakh customers nationwide.
Key Job Details
Category
Details
Role Title
Customer Support Executive (Chat / Support)
Company
Licious
Industry
Food-Tech / E-Commerce / D2C
Work Mode
100% Work from Home (Remote)
Location
Bangalore Urban, Karnataka, India
Employment Type
Full-Time
Shift & Schedule
10 Hours/Day (5 Days a Week) — Rotational shifts between 6:00 AM and 11:00 PM (Rotational weekday off; Weekends are mandatory working)
Educational Qualification
HSC (12th Pass) or Any Graduation
Primary Roles & Responsibilities
Customer Interaction: Handle customer inquiries via chat and calls to resolve product, order, and delivery queries promptly and build customer retention.
Issue Resolution & Escalation: Identify root causes, provide immediate solutions or alternatives, and escalate unresolved complaints to specialized internal departments.
Product Upselling: Seize opportunities during customer interactions to recommend complementary Licious meat and seafood products.
Voice of Customer (VoC): Capture customer feedback and share insights internally to drive continuous process and product improvements.
Target Achievement: Meet daily quantitative and qualitative performance metrics, customer satisfaction scores, and service-level SLAs.
Technical & System Requirements
Candidates must have their own work setup meeting the following specifications:
Hardware: Laptop/PC with minimum Intel Core i3 (or higher) processor, 4 GB RAM, and 128 GB storage.
Operating System: Windows 10 OS.
Power Backup: Mini UPS for Wi-Fi routers to maintain uninterrupted connectivity.
Internet: High-speed broadband or mobile internet with a minimum speed of 50 Mbps.
Eligibility Criteria
Education: Minimum HSC (12th Pass) or completed Graduation in any discipline.
Skills: Strong written and verbal communication, empathy, problem-solving skills, and a customer-first approach.
Flexibility: Complete willingness to work 10-hour shifts, weekend shifts (Saturday & Sunday), and rotational weekday off schedules.
