Licious, India’s leading D2C fresh meat and seafood food-tech brand, is hiring Customer Support Executives (Chat) for a Work from Home (Remote) full-time position based out of Bangalore Urban, Karnataka.
This role focuses on customer query resolution, issue escalation, and maintaining brand loyalty across over 32 lakh customers nationwide.
Key Job Details
| Category | Details |
| Role Title | Customer Support Executive (Chat / Support) |
| Company | Licious |
| Industry | Food-Tech / E-Commerce / D2C |
| Work Mode | 100% Work from Home (Remote) |
| Location | Bangalore Urban, Karnataka, India |
| Employment Type | Full-Time |
| Shift & Schedule | 10 Hours/Day (5 Days a Week) — Rotational shifts between 6:00 AM and 11:00 PM (Rotational weekday off; Weekends are mandatory working) |
| Educational Qualification | HSC (12th Pass) or Any Graduation |
Primary Roles & Responsibilities
- Customer Interaction: Handle customer inquiries via chat and calls to resolve product, order, and delivery queries promptly and build customer retention.
- Issue Resolution & Escalation: Identify root causes, provide immediate solutions or alternatives, and escalate unresolved complaints to specialized internal departments.
- Product Upselling: Seize opportunities during customer interactions to recommend complementary Licious meat and seafood products.
- Voice of Customer (VoC): Capture customer feedback and share insights internally to drive continuous process and product improvements.
- Target Achievement: Meet daily quantitative and qualitative performance metrics, customer satisfaction scores, and service-level SLAs.
Technical & System Requirements
Candidates must have their own work setup meeting the following specifications:
- Hardware: Laptop/PC with minimum Intel Core i3 (or higher) processor, 4 GB RAM, and 128 GB storage.
- Operating System: Windows 10 OS.
- Power Backup: Mini UPS for Wi-Fi routers to maintain uninterrupted connectivity.
- Internet: High-speed broadband or mobile internet with a minimum speed of 50 Mbps.
Eligibility Criteria
- Education: Minimum HSC (12th Pass) or completed Graduation in any discipline.
- Skills: Strong written and verbal communication, empathy, problem-solving skills, and a customer-first approach.
- Flexibility: Complete willingness to work 10-hour shifts, weekend shifts (Saturday & Sunday), and rotational weekday off schedules.