Ujjivan Small Finance Bank Recruitment 2026: Apply Online for Customer Care Representative Posts

Ujjivan Small Finance Bank has released an official recruitment notification for the post of Customer Care Representative (Assistant Manager – Grade AM II) under its Branch Banking department. This permanent, full-time banking opportunity is open for candidates located in Bangalore, Karnataka (Mathikere branch) and surrounding regions.

Whether you are an experienced customer service professional or looking to establish a high-growth career in the banking sector, this job post provides complete details on eligibility criteria, roles and responsibilities, salary expectations, and application procedures.

Job Overview Table

Role Objective & Primary Responsibilities

The Customer Care Representative (AM-II) is primarily responsible for ensuring a high-quality, seamless experience for branch walk-in clients. The role plays a vital part in customer retention, resolving operational inquiries, and reducing grievance escalations to the Regional Service Quality (SQ) team.

1. Key Duties & Responsibilities

• Customer Service & Retention: Welcome walk-in branch customers, address banking inquiries, and handle face-to-face and phone interactions. Conduct exit interviews for drop-out clients to identify areas of service improvement.
• Lead Generation & Cross-Selling: Identify customer requirements during interactions to cross-sell financial products and banking services.
• Non-Financial Branch Operations: Process requests for mobile number updates, passbook printing, account statements, ATM/PIN issuance, address updates, and deposit account closures (FD/CASA/RD).
• Alternate Banking Channel Promotion: Educate and encourage branch customers to use cash-dispensing kiosks, ATMs, mobile applications, and phone banking channels.
• Audit & Process Compliance: Support the Assistant CRM and Branch Operations Manager during internal and external audits. Ensure accurate document scanning for loan applications to comply with Turnaround Time (TAT) guidelines.
• Microfinance & BC Interactions: Coordinate with Business Correspondents (BCs) and handle queries stemming from Microfinance Plus activities.

Eligibility Criteria & Skill Requirements

Educational Qualification & Work Experience

• Education: Candidates holding Any Bachelor’s Degree (UG), a 3-Year Diploma, or an ITI Certification are eligible to apply.
• Experience: A minimum of 1 to 2 years of active experience in customer service, administrative operations, or cash handling.

Required Functional & Behavioral Competencies

• Understanding of KYC/AML banking compliance regulations.
• Systematic customer service orientation with sensitivity to client wait times.
• Ability to manage conflict calmly and process customer requests meticulous under tight operational schedules.
• Experience in handling customer complaints, resolving branch walk-in concerns, and managing internal interactions with HR, regional operations, and service quality divisions.

How to Apply for Ujjivan Bank Jobs

1. Visit the official career portal at www.ujjivansfb.bank.in.
2. Navigate to the Explore Jobs section under the Branch Banking department.
3. Search using Job ID: UJJ-JOB-3529 or location keyword Mathikere, Bangalore.
4. Fill in your basic details, upload an updated resume highlighting relevant customer service experience, and submit the application.

Standard Selection Process

Candidates applying for Grade AM-II roles at Ujjivan Small Finance Bank go through a structured evaluation process:

1. Resume Screening: Initial shortlisting based on educational criteria and prior experience.
2. Personal / Virtual Interviews: Up to 3 rounds of interviews involving the Branch Operations Supervisor, Skip Manager, and HR Representative.
3. Background & Credit Verification: Standard verification of employment history, education records, and financial/credit health check in alignment with banking guidelines.