Ujjivan Small Finance Bank Recruitment 2026: Apply Online for Customer Relationship Officer (CRO) Posts

Ujjivan Small Finance Bank has announced a major hiring drive for the role of Customer Relationship Officer (CRO) under its Rural Banking / Microbanking division. This permanent, full-time position is ideal for both fresh graduates and experienced field sales candidates across 19+ pan-India locations.

Below are the complete job details, eligibility criteria, key responsibilities, salary estimates, and instructions on how to apply online.

Job Overview Table

Key Roles & Primary Responsibilities

The Customer Relationship Officer (CRO) is responsible for managing banking relationships with approximately 650 families within a designated geographic territory, promoting microbanking services, group loans, deposits, and third-party financial products.

1. Business & Financial Growth

• Group Loans (GL) & Individual Loans (IL): Drive new customer acquisition for Group Lending and source eligible candidates for unsecured/secured Individual Loans.
• Family Banking Onboarding: Convert Group Loan customers and their references into deposit customers by opening Savings Accounts (CASA) and sourcing Fixed/Recurring Deposits (FD/RD).
• Third-Party Product Sales: Cross-sell suitable life and general insurance products to ensure adequate financial coverage for rural families.

2. Field Operations & Center Meetings

• Area Surveys & Group Formation: Conduct field surveys in assigned locations, organize projection meetings, and hold Compulsory Group Trainings (CGTs).
• Loan Documentation & KYC Verification: Accurately complete Customer Profile Forms, collect mandatory KYC documents, and ensure strict compliance with banking norms.
• Center Meetings & Repayments: Conduct scheduled Center Meetings without fail, collect EMI repayments and deposits, and update transactions using the bank’s digital interface (True-Cell).
• Insurance Claim Assistance: Assist customers with timely insurance claim settlements and administrative support.

Eligibility Criteria & Skill Requirements

Educational Qualification & Experience

• Education: Candidates must hold a Bachelor’s Degree (Graduate in any discipline) from a recognized university.
• Experience: 0 to 5 years of work experience. Fresh graduates are welcome to apply. Prior field sales, collection, microfinance, or doorstep banking experience is highly valued.

Essential Functional & Behavioral Skills

• Language Proficiency: Fluency in the local language of the assigned branch location along with a basic working knowledge of English.
• Mobility & Travel: High willingness to conduct daily field visits, open market acquisitions, and travel within the local territory.
• Technical Aptitude: Basic operational computer knowledge (MS Office, Outlook) and ease of using smartphone/handheld digital banking tools.
• Core Skills: Strong interpersonal communication, product selling skills, customer relationship building, and time management.

Standard Selection & Hiring Process

Candidates applying for the Customer Relationship Officer position undergo a multi-stage evaluation:

1. Resume Screening: Profile evaluation based on educational credentials and location preferences.
2. Personal / Field Interview: Interaction with the Assistant Customer Relationship Manager (ACRM) and Regional Microbanking Team.
3. KYC & Background Check: Standard pre-employment background verification (BGV) and credit history review.
4. Offer & Training: Issuance of offer letter followed by structured classroom and on-the-job microbanking training.

How to Apply for Ujjivan Bank CRO Jobs

1. Visit the official Ujjivan Small Finance Bank career portal at www.ujjivansfb.bank.in.
2. Go to the Open Jobs section and filter by department Rural Banking / Microbanking.
3. Search for Job ID: UJJ-JOB-161 or job title Customer Relationship Officer.
4. Fill in your personal details, select your preferred location, upload an updated resume, and submit the online application.