Teleperformance (TP) Hiring 2026: International Chat Process Executive (4 Months Contract) — Bengaluru

Teleperformance (TP) has announced a contract hiring drive offering 30 open vacancies for the position of Customer Support Executive – International Chat Process in Bengaluru.

This role is a 4-month fixed-term contract offering valuable global BPO experience for both freshers and experienced candidates proficient in written English.

1. Job Summary Table

2. Key Responsibilities & Role Purpose

As an International Chat Support Executive, you will manage digital real-time customer support queues without voice interactions:

• Real-Time Chat Management: Respond to international customer queries via live chat queues in a clear, concise, and professional tone.
• Customer Issue Resolution: Troubleshoot user problems efficiently while maintaining target Customer Satisfaction (CSAT) and First Contact Resolution (FCR) benchmarks.
• CRM Documentation: Maintain precise ticket logging, customer data records, and documentation during chat interactions.
• Shift Adaptability: Demonstrate flexibility to work night rotational shifts based on global business demand.

3. Candidate Qualification & Eligibility Criteria

+-----------------------------------------------------------------------+
|                         ELIGIBILITY MATRIX                            |
+------------------------------------+----------------------------------+
| Mandatory Skill                    | Excellent Written & Spoken English|
| Experience Level                   | Freshers (0 Yrs) to 5 Years      |
| Transport Eligibility              | Reside within 15 km of Marathahalli|
| Shift Commitment                   | Night Rotational Shifts (5 Days) |
+------------------------------------+----------------------------------+

Core Criteria:

• Language Proficiency: Mandatory excellent written and spoken English communication skills.
• Location & Cab Policy: Candidates must reside within a 15 km radius of Marathahalli, Bengaluru to utilize the free two-way transport service.
• Education: Graduation is not required; HSC / Undergraduates with strong English typing and comprehension capabilities are eligible.

4. Direct HR Application Steps

Interested candidates can connect directly with the talent acquisition recruiter:

1. Direct Contact / WhatsApp DM: Send your updated CV directly via WhatsApp or phone to HR Deba: +91 7008788402.
2. Subject / Message Format: State “Application for International Chat Process (4 Months Contract) – [Your Name]”.