HDFC Bank, India’s largest private sector bank, is hiring for the position of Customer Care Executive under its retail banking operations division.
This full-time, on-site role is based in Bengaluru and is open to fresh graduates as well as experienced professionals looking to build a career in banking, customer operations, and financial services.
Job Overview
| Parameter | Details |
| Company Name | HDFC Bank |
| Position Name | Customer Care Executive |
| Department | Retail Banking / Customer Success & Operations |
| Job Type | Full-Time (On-site) |
| Work Location | Bengaluru, Karnataka |
| Experience Level | Freshers & Experienced (0 to 3 Years) |
| Educational Qualification | Any Bachelor’s Degree |
| Reporting / Hiring Contact | S Dinesh Kumar (Customer Care Executive & Teller) / Ranjithkumar Sivakumar |
Key Responsibilities
- Customer Interaction Management: Handle inbound and outbound customer inquiries across phone, email, and digital banking channels regarding savings accounts, credit cards, loans, and investment products.
- Query Resolution & Escalations: Address customer grievances, troubleshoot account-related issues, and ensure prompt resolution adhering to HDFC Bank’s turnaround time (TAT) and internal service level agreements.
- Product Cross-Selling: Identify customer financial needs during interactions and ethically cross-sell or up-sell suitable banking products and services.
- Record Keeping & CRM Maintenance: Maintain structured interaction records, follow up on pending issues, and route complex cases to backend/branch teams.
- Regulatory Compliance: Adhere strictly to banking security guidelines, customer data privacy, and internal operational compliance frameworks.
Eligibility Criteria & Desired Skills
- Educational Background: Bachelor’s degree in any stream (B.A., B.Com., B.B.A., B.Sc., B.C.A., B.E./B.Tech) from a recognized university.
- Communication Skills: Clear, professional verbal and written communication skills in English and local languages.
- Sales & Service Aptitude: Basic customer handling ability combined with consultative cross-selling skills.
- Technical Proficiency: Basic computer literacy, familiarity with digital banking platforms, and MS Office tools.
- Experience Preference: Prior experience in banking, financial services (BFSI), or customer support/contact center roles is preferred but not mandatory. Freshers are welcome to apply.
How to Apply
- Visit the official HDFC Bank Careers portal: hdfcbank.com/careers.
- Search for “Customer Care Executive” roles located in Bengaluru.
- Submit your updated resume and complete your application profile.