HDFC Bank, India’s largest private sector bank, is hiring for the position of Customer Care Executive under its retail banking operations division.
This full-time, on-site role is based in Bengaluru and is open to fresh graduates as well as experienced professionals looking to build a career in banking, customer operations, and financial services.
About HDFC Bank
HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch
Job Overview
| Parameter | Details |
| Company Name | HDFC Bank |
| Position Name | Customer Care Executive |
| Department | Retail Banking / Customer Success & Operations |
| Job Type | Full-Time (On-site) |
| Work Location | Bengaluru, Karnataka |
| Experience Level | Freshers & Experienced (0 to 3 Years) |
| Educational Qualification | Any Bachelor’s Degree |
| Reporting / Hiring Contact | S Dinesh Kumar (Customer Care Executive & Teller) / Ranjithkumar Sivakumar |
Key Responsibilities
- Customer Interaction Management: Handle inbound and outbound customer inquiries across phone, email, and digital banking channels regarding savings accounts, credit cards, loans, and investment products.
- Query Resolution & Escalations: Address customer grievances, troubleshoot account-related issues, and ensure prompt resolution adhering to HDFC Bank’s turnaround time (TAT) and internal service level agreements.
- Product Cross-Selling: Identify customer financial needs during interactions and ethically cross-sell or up-sell suitable banking products and services.
- Record Keeping & CRM Maintenance: Maintain structured interaction records, follow up on pending issues, and route complex cases to backend/branch teams.
- Regulatory Compliance: Adhere strictly to banking security guidelines, customer data privacy, and internal operational compliance frameworks.
Eligibility Criteria & Desired Skills
- Educational Background: Bachelor’s degree in any stream (B.A., B.Com., B.B.A., B.Sc., B.C.A., B.E./B.Tech) from a recognized university.
- Communication Skills: Clear, professional verbal and written communication skills in English and local languages.
- Sales & Service Aptitude: Basic customer handling ability combined with consultative cross-selling skills.
- Technical Proficiency: Basic computer literacy, familiarity with digital banking platforms, and MS Office tools.
- Experience Preference: Prior experience in banking, financial services (BFSI), or customer support/contact center roles is preferred but not mandatory. Freshers are welcome to apply.
How to Apply
- Visit the official HDFC Bank Careers portal: hdfcbank.com/careers.
- Search for “Customer Care Executive” roles located in Bengaluru.
- Submit your updated resume and complete your application profile.