Job Abstract
Your work together with prospects every day to supply fundamental technical assist for the appliance software program over VoIP telephone and thru stay textual content-primarily based chat, utilizing artistic drawback fixing to supply product assist and assist prospects via advanced points. This function requires that one can sit and often kind on a key board nearly all of their work day.
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Job Description
- Job Kind: Work From Home
- Publish Identify: Associate Client Care Advisor
- Qualification: Bachelor’s Diploma
- Expertise: Freshers/Skilled
- Wage: UpTo 5 Lakh Per Annum
You Belong at Greenway
Convey your finest and truest self. We have fun what makes us totally different and what brings us all collectively. At Greenway Health, we’re dedicated to an inclusive surroundings and a tradition of belonging as we pursue our function of more healthy communities, profitable suppliers, and empowered sufferers. We’re united in our purpose to construct the way forward for healthcare know-how. Be part of us.
Associate Client Care Advisor work together with prospects every day to supply fundamental technical assist for the appliance software program over VoIP telephone and thru stay textual content-primarily based chat, utilizing artistic drawback fixing to supply product assist and assist prospects via advanced points. Technicians handle their progress towards outcomes and paperwork buyer communication all through the “life-cycle” of a reported situation, supporting a quick-paced, metrics-pushed buyer contact middle.
Important Duties & Obligations
- Offers educated technical and purposeful help to exterior prospects in a immediate and courteous method.
- · Paperwork interactions (by way of VoIP telephone, portal, and/or textual content-primarily based chat, as assigned) with prospects by way of instances.
- Develops interpersonal service abilities and drives effectivity and outcomes to attain excessive buyer satisfaction.
- Attends coaching courses, initiates self-coaching, and demonstrates software of information and abilities gained.
- Demonstrates thorough understanding of options and aftermarket merchandise as assigned and their interplay with working methods and environments.
- Proactively pursues initiatives throughout the Assist workforce to reinforce our enterprise and customer support ranges.
- Demonstrates initiative to continually enhance data and abilities in merchandise they’re assigned.
- Always and proactively improves customer support abilities.
- All different duties as assigned.
| Schooling and SchoolingBachelor’s degreeor equal work expertise in buyer serviceSome earlier expertise in a customer support surroundings or Brisker.Healthcare business expertise (medical billing, scientific workflow, and so forth.) is most popular.Glorious English proficiency in verbal and written communicationsAccent impartial Abilities, Information, and TalentsSturdy verbal and written communication abilities, drawback fixing/analytical and bother-capturing abilities.Glorious customer support abilities.Should be capable to manage and handle workload effectively and prioritize initiatives and instances with minimal supervision.Know-how Necessities100 Mbps web service if working from houseWork Setting/Bodily Calls forWhereas at work, this place is primarily a sedentary job and requires that the affiliate can work in an surroundings the place they are going to constantly be seated for almost all of the work dayThis function requires that one can sit and often kind on a key board nearly all of their work dayThis place requires the power to look at a pc display screen for lengthy intervals of time to look at their very own and others’ work, in addition to, in-coming and out-going communications by way of the pc and/ or cell devicesThe function necessitates the power to hear and communicate clearly to prospects and different associatesThe work surroundings is an open room with different associates and noise from others will probably be a part of the common work dayAt Greenway, we attempt to think about, empower, interact, and encourage. Be part of us!To study extra about Greenway, take a video tour of our workplace, and meet our staff, go to us at www.GreenwayHealth.com/careers. Disclaimer: This Job Abstract signifies the final nature and degree of labor anticipated of the incumbent(s). It is not designed to cowl or comprise a complete itemizing of actions, duties or duties required of the incumbent. Incumbent(s) could also be requested to carry out different duties as requested. Greenway Health, LLC is an Equal Alternative Employer. We don’t discriminate on the premise of race, faith, age, gender, nationwide origin, sexual orientation, incapacity, or veteran standing. |
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