Accenture Hiring IT Customer Service New Associate | Hyderabad

Accenture Hiring IT Customer Service New Associate | Hyderabad

Firm Identify: Accenture

Job Location: Hyderabad

Job Place: IT Customer Service New Associate

Expertise: 0 to 1 12 months

Qualification: Any Commencement

Job description

Ability required:
 Chat – Service Desk Non-Voice Assist

 IT Customer Service New Associate

Any Commencement

Years of Expertise:
0 to 1 years

What would you do?
You’ll be aligned with our Customer Assist vertical and assist us in managing/ resolving prospects question, dealing with escalations and complaints of the dissatisfied prospects & giving finest resolutions. Additionally, you will be accountable for closing the fault and complaints inside SLA’s.Candidate who is nice in e mail and chat course of, who is nice in typing is what’s most popular hereThis function is aligned to our Service Desk Non-Voice Assist staff which is accountable for recording, diagnosing, troubleshooting, resolving, or assigning incidents and repair requests based mostly on an outlined scope of assist. The staff manages unplanned interruptions to revive regular service operations as rapidly as attainable for non-voice interactions like e mail, internet, and chat.

What are we on the lookout for?
Customer Acquisition Technique & Implementation – RebootProblem-solving skillsWritten and verbal communicationCollaboration and interpersonal skillsAgility for fast learningAbility to carry out below stress Roles and Obligations:On this function you’re required to unravel routine issues, largely via precedent and referral to normal guidelinesYour main interplay is inside your individual staff and your direct supervisorIn this function you’ll be given detailed directions on all tasksThe choices that you simply make impression your individual work and are carefully supervisedYou might be a person contributor as part of a staff with a predetermined, slim scope of workPlease be aware that this function could require you to work in rotational shiftsRole: 

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