Accenture in India is hiring for the post of Customer Contact Comms New Associate under its Customer Support / Operations division.
This entry-level on-site position is open to fresh graduates (0–1 year experience) seeking a career in omnichannel customer service, customer success, and query resolution.
Job Overview
| Parameter | Details |
| Company Name | Accenture in India |
| Position Name | Customer Contact Comms New Associate |
| Primary Skill | Omnichannel – Customer Service |
| Job Type | Full-Time (On-site) |
| Experience Level | 0 to 1 Year (Freshers Eligible) |
| Educational Qualification | Any Graduation Degree |
| Work Location | Bengaluru, Karnataka |
| Shift Pattern | Rotational Shifts |
Roles & Responsibilities
- Customer Query Management: Resolve inbound customer queries, issues, and escalations while providing high-quality solutions.
- SLA & Escalation Adherence: Handle complaints from dissatisfied clients and ensure faults are closed within defined Service Level Agreements (SLAs).
- Omnichannel Communication: Support customer interactions across multiple channels (voice, chat, email) using contact center software and platforms.
- Routine Problem Solving: Solve standardized operational issues using established guidelines and team precedent.
- Teamwork & Escalation: Collaborate with internal supervisors and team members under structured supervision.
Desired Skills & Qualifications
- Communication: Clear verbal and written English communication.
- Adaptability: Flexibility to handle changing process priorities and operate in rotational shifts.
- Learning Agility: Ability to grasp new contact center platforms and workflow tools quickly.
- Stress Tolerance: Capacity to perform effectively under operational pressure during peak query volumes.
How to Apply
- Visit the official Accenture Careers portal: accenture.com/in-en/careers.
- Search for “Customer Contact Comms New Associate” in Bengaluru.
- Click Apply Now and complete your profile registration to submit your resume.