Adobe Hiring Technical Support Consultant | Work From Home

Adobe Hiring Technical Support Consultant | Work From Home

Job Description

  • Job Kind: Work From Home
  • Submit Title: Technical Support Consultant
  • Qualification: Any Graduate
  • Expertise: Freshers Are Eligible
  • Wage: Rs.40000 Per Month

Our Firm

Altering the world by way of digital experiences is what Adobe’s all about. We give everybody—from rising artists to world manufacturers—every little thing they should design and ship distinctive digital experiences! We’re obsessed with empowering individuals to create lovely and highly effective pictures, movies, and apps, and rework how corporations work together with clients throughout each display screen. 

We’re on a mission to rent the perfect and are dedicated to creating distinctive worker experiences the place everyone seems to be revered and has entry to equal alternative. We notice that new concepts can come from all over the place within the group, and we all know the subsequent large thought might be yours!

Technical Support Consultant – Video

Necessities:
-Wonderful communication (Spoken and written). Typing velocity of fifty WPM or above.-Good Buyer Service Expertise-Excessive persistence and pacifying ability to deal with troublesome clients.-Wonderful Buyer Service Expertise + capacity to deal deal with and resolve escalated buyer issues-Expertise in troubleshooting software program on Home windows and /or Mac working systems-Expertise working in a workforce atmosphere, managing a various workload-Coaching skills-Have to be a Graduate (full time)-Cultural consciousness – conversational English-Proficient data of Home windows, MAC OS, and normal desktop help points & configurations-Proficiency in troubleshooting & utilizing diagnostic instruments & utilities Ex: Msconfig, Process supervisor, EventViewer, fundamentals of networking applied sciences, fundamental web connectivity and browsertroubleshooting for wi-fi and wired connection.-Common cultural consciousness, notably for brokers who’re supporting clients in a area otherthan the one they’re positioned in (e.g. capacity to detect & perceive totally different regional accents,normal data of what the capital of the nation is, the primary cities or areas and so forth. to avoidhaving to make spelling requests to clients).-Makes use of skilled ideas; applies firm insurance policies and procedures to resolve a wide range of points.-Skill to derive enterprise intelligence from buyer dashboards and product utilization metrics toenable focused digital consumer communications to domesticate future alternatives to expandclients’ use of Adobe’s options.-Common data of Adobe DME products-Superior data of no less than 1 product is a plus.

Key Tasks:
-Ship first time decision by dealing with buyer requests and resolving buyer’s technical and non-technical points as usually as doable through the first contact for assigned merchandise on voice and chat channel.-The Job will embrace dealing with Technical help points for Digital Imaging Adobe Merchandise(Premier Professional, After results, Character Animator, Premier Rush Media Encoder and so forth. ) -Present knowledgeable & competent normal of on-line help for International clients.-Precisely doc all buyer interactions in a case monitoring database, when relevant.-Content material to be logged in full written English-Talk and articulate clearly with the shopper (in each verbal and written communication).
-Comply with-up on interactions in well timed vogue.Display possession and willingness to resolve points in a well timed method.-Skill to evaluate buyer sentiment in any respect phases through the communication, to take the lead in escalating a problem on behalf of the shopper and to rearrange for a supervisor to mediate within the interplay if deemed essential by you or if requested by the customer-Understanding of escalation dealing with procedures-Perceive the difficulty’s enterprise impact-Acquire normal understanding of OS and software operations associated to product usage-Report prime name turbines, extreme points, new rising tendencies, function requests and customary how- to questions-Ought to ahead any points/escalations to subsequent stage of help for additional resolution-Perceive Prime Points documented by Support Product Managers to determine extra cases and help the decision thereof.

Adobe is proud to be an Equal Employment Opportunity and affirmative motion employer. We don’t discriminate based mostly on gender, race or shade, ethnicity or nationwide origin, age, incapacity, faith, sexual orientation, gender identification or expression, veteran standing, or some other relevant traits protected by regulation. Learn more.

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