Aircall Hiring: Customer Support Specialist (Evening/Overnight Shifts) – Work From Home

October 30, 2025 CareersTN

📍 Location: Remote (India)

💼 Role: Customer Support Specialist

🕓 Shift: Evening / Overnight

💰 Type: Full-Time

🧠 Experience: 1+ Years (SaaS / B2B Support Preferred)

About Aircall

Aircall is a global leader in customer communication and intelligence platforms, trusted by over 20,000+ companies worldwide. With seamless integrations to 100+ business tools and CRMs, Aircall helps businesses unify their voice and digital channels while providing real-time, AI-powered insights to enhance productivity and customer experience.

With a team of 600+ professionals across offices in Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City, Aircall continues to revolutionize how businesses connect with customers.

About the Role – Customer Support Specialist

As a Customer Support Specialist, you’ll become the voice of Aircall — guiding clients, resolving issues, and ensuring they get the most out of the platform. This role is perfect for individuals who are passionate about technology, customer service, and teamwork.

You’ll work closely with global teams to handle inquiries, troubleshoot problems, and escalate issues when necessary.

Key Responsibilities

Support Aircall clients by identifying, solving, and escalating issues efficiently.
Promote customer education and product understanding.
Collaborate with international teams across multiple time zones.
Maintain accurate records of customer interactions.
Deliver top-tier service during evening and overnight shifts.

Qualifications Required

✅ Minimum 1 year experience in SaaS / B2B customer support
✅ Strong English communication skills (written & verbal)
✅ Technical aptitude – able to explain software concepts clearly
✅ Excellent time management and multitasking skills
✅ A mindset of empathy, problem-solving, and curiosity
✅ Willingness to work in night shifts
✅ Ability to thrive in a remote, multicultural environment

Why Join Aircall?

🚀 Be part of a fast-growing tech company with a global presence
💆 Work-life balance & flexible remote work
📚 Continuous learning and development opportunities
🌍 45+ Nationalities — diverse, inclusive & multicultural team
💶 Competitive salary + benefits

Diversity & Inclusion

At Aircall, diversity, equity, and inclusion are at the heart of our culture. The company welcomes candidates from all backgrounds and strives to create a workplace where everyone feels valued, respected, and empowered to thrive.

How to Apply

Interested candidates can apply directly through Aircall’s official careers page or LinkedIn job post.

Apply Now

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Aircall Hiring: Customer Support Specialist (Evening/Overnight Shifts) – Work From Home | Apply Now