Amazon Customer Service | 12th Pass/Any Degree | Remote – Apply Now

Amazon Customer Service

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Amazon Customer Service

Company nameAmazon
Websitewww.amazon.com
Job RoleVirtual Customer Service – AP
Work LocationRemote, India
Job TypeFull Time
ExperienceFreshers
QualificationMinimum 12th Pass/ Any Degree
BatchNot mentioned
PackageUp to 3 LPA (Expected)

Amazon Customer Service. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills…

An Amazon Buyer Service Affiliate is a essential a part of our mission to ship well timed, correct {and professional} customer support to all Amazon prospects.  This very important place requires an action-oriented, versatile problem-solver who will help prospects in expediting orders and correcting post-sales issues.  Associates talk with prospects primarily by way of mail, chat and telephone, may be employed for any talent set as per the requirement and make the most of quite a lot of software program instruments to navigate buyer accounts, analysis and overview insurance policies and talk efficient options in a enjoyable and fast-paced setting.

Data and Abilities Required

Communication Abilities:

  • Glorious communication expertise (written and verbal)
  •  Capacity to speak accurately and clearly with all prospects
  •  Glorious documentation expertise
  •  Good comprehension expertise means to obviously perceive and state the problems prospects current
  •  Capacity to pay attention observe prospects points with out distraction to decision
  •  Good composition expertise means to compose a grammatically appropriate, concise, and correct written response
  •  Work efficiently in a workforce setting in addition to independently

Laptop Data/Abilities:

  • Capacity to make use of a desktop pc system
  •  Familiarity with Home windows XP, Microsoft Outlook, Microsoft Phrase and Web Explorer
  •  Glorious typing expertise
  •  Demonstrates understanding of the Web, Amazon.com web site, and competitor web sites
  •  Demonstrates a capability to efficiently navigate web sites
  •  Demonstrates a proficient data of e-mail purposes
  •  Demonstrates a capability to be taught in varied media
  •  Capacity to efficiently adapt to modifications within the work setting

Buyer Focus:

  • Glorious customer support expertise, together with sustaining concentrate on the client difficulty in a  fast-paced setting
  •  Capacity to empathize with and prioritize buyer wants
  •  Demonstrates interpersonal expertise with a various buyer base
  •  Demonstrates battle decision, negotiation, and de-escalation expertise
  •  Demonstrates possession to resolve difficult buyer points, escalating when needed
  •  Capacity to find out buyer wants and supply acceptable options
  •  Keep common and dependable attendance, together with the day by day schedule as assigned
  •  Versatile with the working schedule; could also be anticipated to work weekends, holidays and occasions
  •  Capacity to work extra time as required by enterprise – as a lot as 60 hours per week, most frequently occurring within the weeks surrounding the Christmas vacation season

Drawback Fixing Abilities:

  • Efficient drawback fixing expertise together with resolution making, time administration and rapid prioritization of duties as assigned
  •  Capacity to method issues logically and rationally
  •  Motion oriented and self-disciplined
  •  Organized and detail-oriented
  •  Capacity to shortly and successfully prioritize work time in varied departments to fulfill enterprise want
  •  Capacity to take care of composure in extremely escalated conditions
  •  Certified candidates will likely be comfy in a multi-tasking, high-energy setting.  They are going to be inventive and analytical drawback solvers with a ardour for glorious customer support.

Qualifications Required

Minimal qualification is 10 + 2. Any graduate/ PG is eligible to use.


About Amazon.com
Most of the issues we face haven’t any textbook answer, and so we-happily-invent new ones.  Jeff Bezos
Amazon.com a spot the place builders can construct. We rent the world’s brightest minds and provide them an setting through which they will invent and innovate to enhance the expertise for our prospects. A Fortune 100 firm based mostly in Seattle, Washington, Amazon is the worldwide chief in e-commerce. Amazon affords every little thing from books and electronics to attire and diamond jewellery. We function websites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and keep dozens of achievement facilities around the globe which embody greater than 26 million sq. ft.
Technological innovation drives the expansion of Amazon, providing our prospects extra choice, handy buying, and low costs. Amazon Net Providers gives builders and small to giant companies entry to the horizontally scalable state-of-the-art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Builders can construct any sort of enterprise on Amazon Net Providers and scale their utility with rising enterprise wants.
We would like you to assist share and form our mission to be Earth’s most customer-centric firm. Amazon’s evolution from Web page to e-commerce accomplice to growth platform is pushed by the spirit of invention that’s a part of our DNA. We do that on daily basis by inventing elegant and easy options to complicated technical and enterprise issues. We’re making historical past and the excellent news is that we have solely simply begun.

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