Amazon, the global e-commerce and technology leader, is recruiting Customer Support Associates (CSA) for its customer operations hub in Bengaluru, Karnataka.
This full-time on-site role focuses on multi-channel customer service (Voice, Chat, and Email), handling order management, delivery tracking, refunds, and account troubleshooting. Freshers are welcome to apply.
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | Amazon India (Amazon Development Centre) |
| Position Title | Customer Support Associate (CSA) |
| Work Location | Bengaluru, Karnataka, India |
| Work Mode | 100% On-site / Work from Office |
| Work Shift | Rotational Shifts (Including weekend shifts) |
| Target Experience | 0 to 2 Years (Freshers Can Apply) |
| Salary Package | ₹2,50,000 – ₹3,20,000 Per Annum (Note: Corrected listing CTC range) |
| Recruitment Fee | ₹0/- (Amazon NEVER charges recruitment or placement fees) |
💼 Key Responsibilities
- Multi-Channel Customer Service: Professionally resolve customer inquiries and concerns via inbound calls, live chat, or email support channels.
- Order & Logistics Assistance: Assist customers with order status updates, delivery delays, address changes, cancellations, and product returns.
- Payment & Account Resolution: Handle inquiries related to refunds, replacement dispatches, payment failures, and Amazon account settings.
- Internal Escalations & SLAs: Work with internal logistics, seller, and financial ops teams while adhering to Amazon’s quality, productivity, and customer satisfaction metrics.
🎓 Eligibility Criteria & Required Skills
1. Educational Qualifications
- Any Graduate Degree OR 10+2 (12th Pass) from a recognized board/university.
2. Required Skills & Competencies
- Excellent spoken and written English communication skills.
- Active listening skills with a customer-first, patient attitude.
- Basic computer literacy, multitasking abilities, and navigation across internal systems.
- Full flexibility to work in 24/7 rotational shifts and weekend rosters.
📝 How to Apply Online
- Open LinkedIn or visit the official Amazon Jobs portal (amazon.jobs).
- Search for Customer Support Associate – Amazon – Bengaluru.
- Review the role requirements and click Easy Apply / Apply Now to submit your updated resume.