Amazon International Voice Process – Pune | Apply Now

• Company name: Amazon
• Website: amazon.com
• Job Position: International Voice Process
• Location: Work From Home
• Job Type: Full time
• Experience: Freshers
• Qualification: 10 + 2(Intermediate)/ Any Graduation
• Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
• Salary: Up to 8 LPA (Expected)

Amazon International Voice Process

DESCRIPTION

Amazon International Voice Process- An Amazon Buyer Service Affiliate is a important a part of our mission to ship well timed, correct {and professional} customer support to all Amazon clients.  This very important place requires an action-oriented, versatile problem-solver who will help clients in expediting orders and correcting post-sales issues.  Associates talk with clients primarily by way of mail, chat and cellphone and make the most of a wide range of software program instruments to navigate buyer accounts, analysis and assessment insurance policies and talk efficient options in a enjoyable and fast-paced atmosphere.
Information and Abilities Required
Communication Abilities:
• Wonderful communication expertise (written and verbal)
• Potential to speak appropriately and clearly with all clients
• Wonderful documentation expertise
• Good comprehension expertise – capability to obviously perceive and state the problems clients current
• Potential to pay attention – comply with clients points with out distraction to decision
• Good composition expertise – capability to compose a grammatically appropriate, concise, and correct written response
• Work efficiently in a staff atmosphere in addition to independently
Pc Information/Abilities:
• Potential to make use of a desktop pc system
• Familiarity with Home windows XP, Microsoft Outlook, Microsoft Phrase and Web Explorer
• Wonderful typing expertise
• Demonstrates understanding of the Web, Amazon.com web site, and competitor web sites
• Demonstrates a capability to efficiently navigate web sites
• Demonstrates a proficient information of e-mail purposes
• Demonstrates a capability to study in varied media
• Potential to efficiently adapt to modifications within the work atmosphere
Buyer Focus:
• Wonderful customer support expertise, together with sustaining give attention to the shopper difficulty in a  fast-paced atmosphere
• Potential to empathize with and prioritize buyer wants
• Demonstrates interpersonal expertise with a various buyer base
• Demonstrates battle decision, negotiation, and de-escalation expertise
• Demonstrates possession to resolve difficult buyer points, escalating when vital
• Potential to find out buyer wants and supply acceptable options
• Preserve common and dependable attendance, together with the each day schedule as assigned
• Versatile with the working schedule; could also be anticipated to work weekends, holidays and occasions
• Potential to work extra time as required by enterprise – as a lot as 60 hours per week, most frequently occurring within the weeks surrounding the Christmas vacation season
Downside Fixing Abilities:
• Efficient downside fixing expertise together with choice making, time administration and fast prioritization of duties as assigned
• Potential to strategy issues logically and rationally
• Motion oriented and self-disciplined
• Organized and detail-oriented
• Potential to rapidly and successfully prioritize work time in varied departments to satisfy enterprise want
• Potential to keep up composure in extremely escalated conditions
• Certified candidates shall be snug in a multi-tasking, high-energy atmosphere.  They are going to be inventive and analytical downside solvers with a ardour for wonderful customer support

BASIC QUALIFICATIONS

{Qualifications} required
Minimal qualification is 10 + 2. Any graduate/ PG is eligible to use

Minimal expertise needs to be 6 months in any area. 

Shifts: Rotational
Advantages: NSA, OT, ZETA and Web Reimbursement

About Amazon.com
“Lots of the issues we face haven’t any textbook resolution, and so we-happily-invent new ones.”  – Jeff Bezos
Amazon.com – a spot the place builders can construct. We rent the world’s brightest minds and supply them an atmosphere during which they’ll invent and innovate to enhance the expertise for our clients. A Fortune 100 firm based mostly in Seattle, Washington, Amazon is the worldwide chief in e-commerce. Amazon presents every thing from books and electronics to attire and diamond jewellery. We function websites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and preserve dozens of achievement facilities all over the world which embody greater than 26 million sq. ft.
Technological innovation drives the expansion of Amazon, providing our clients extra choice, handy purchasing, and low costs. Amazon Internet Providers supplies builders and small to giant companies entry to the horizontally scalable cutting-edge cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Builders can construct any sort of enterprise on Amazon Internet Providers and scale their software with rising enterprise wants.
We would like you to assist share and form our mission to be Earth’s most customer-centric firm. Amazon’s evolution from Website online to e-commerce companion to improvement platform is pushed by the spirit of invention that’s a part of our DNA. We do that every single day by inventing elegant and easy options to advanced technical and enterprise issues. We’re making historical past and the excellent news is that we have solely simply begun.

Amazon International Voice Process Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply Minimum experience..

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