Amazon is hiring for the post of Customer Support Associate (CSA) at its Bengaluru, Karnataka site.
This full-time on-site role focuses on handling customer queries, order tracking, returns, cancellations, and payment support across Voice, Chat, and Email channels. Freshers are fully eligible to apply.
Job Overview
| Parameter | Details |
| Company Name | Amazon (India) |
| Position Title | Customer Support Associate (CSA) |
| Work Location | Bengaluru, Karnataka (On-Site / Office-Based) |
| Employment Type | Full-Time |
| Shift Requirement | Rotational Shifts (Including Weekends) |
| Target Experience | 0 to 2 Years (Freshers Encouraged) |
| Educational Qualification | 10+2 Pass / Any Diploma / Any Degree |
| Estimated Compensation | ₹2,50,000 – ₹3,20,000 PA (Standard CTC band for entry-level CSAs) |
| Recruitment Fee | ₹0/- (Amazon NEVER charges recruitment fees or deposits) |
Key Responsibilities
- Multi-Channel Customer Interactions: Handle customer inquiries professionally via inbound calls, web chats, or emails.
- Order & Delivery Support: Assist customers with order tracking, delivery delays, cancellations, returns, refunds, and replacements.
- Account & Payment Resolution: Help customers troubleshoot account login issues, payment failures, gift card queries, and subscription settings.
- Internal Escalations: Coordinate with internal logistics, seller support, and fulfillment teams to resolve complex customer issues.
- Metric Adherence: Consistently hit daily operational KPIs including First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Average Handling Time (AHT).
Eligibility Criteria & Desired Skills
1. Educational & Experience Criteria
- Education: Minimum 12th Pass (10+2), Any Diploma, or Any Graduation Degree.
- Experience: Freshers (0 Years) or candidates with prior customer service experience.
2. Core Skills & Competencies
- Good spoken and written English communication skills.
- Strong listening, comprehension, and problem-solving abilities.
- Basic computer navigation, keyboard typing speed, and multi-system multitasking abilities.
- Calm, empathetic demeanor when handling escalated or dissatisfied customers.
- Complete flexibility to work in rotational shifts and weekend rosters.
How to Apply
- Visit Amazon’s official job portal: amazon.jobs or search on LinkedIn for “Customer Support Associate Amazon Bengaluru”.
- Click Easy Apply on LinkedIn or complete your profile on the Amazon candidate portal.
- Upload an updated resume highlighting English communication skills, typing proficiency, and education details.