E-commerce giant Amazon has announced an extensive off-campus hiring drive for the position of Transportation Representative, Relay Operations (L2 Associate). This coveted role is a 100% Remote (Work From Home) opportunity open to candidates across India.
As an L2 Associate in Relay Operations, you will act as the primary interface between Amazon and its massive network of delivery partners. If you have excellent communication skills, a knack for real-time problem solving, and want to build a career with a global logistics leader right from your home, this drive is your perfect opportunity.
As the voice of Amazon to its carrier and delivery ecosystem, your daily responsibilities will include:
Partner Interface: Serve as the primary point of contact for Amazon’s delivery partners, directly handling inquiries and troubleshooting operational issues.
Service Expediting: Provide swift, prompt, and highly efficient resolution tracking to optimize supply chain timelines.
Escalation Management: Identify sensitive or critical transit cases and systematically report them through the established escalation matrix.
Process Optimization: Use logical reasoning to analyze performance metrics, spot recurring friction points, and suggest process improvement initiatives.
Eligibility Criteria & Skill Requirements
Basic Qualifications
Education: A completed graduation degree in any specialization from a recognized university.
Communication Mastery: Superb written and verbal communication skills with top-tier listening and comprehension capabilities.
Technical Comfort: Solid typing speed, comfort navigating web applications, and familiarity with core tools like Microsoft Word, Outlook, and general web browsing interfaces.
Operational Mindset: Strong time-management skills, high concentration to follow an issue through to resolution, and the ability to work independently or in a team.
Preferred Qualifications
Prior experience in a customer service, logistics, or supply chain support environment.
Technical proficiency with Microsoft Excel for data tracking and operational monitoring.
How to Apply
The selection pipeline is actively being coordinated by Amazon’s internal recruitment desk:
Optimize your CV to place heavy emphasis on your communication clarity, problem-solving speed, typing accuracy, and any prior logistics or remote work familiarity.
Submit your application profile through the Amazon Jobs platform or via the off-portal recruitment link managed by the hiring team (overseen by Soundharya B, Senior HR Associate at Amazon).
