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Tesco India is hiring for the role of Associate – Chat Support at its Bengaluru, Karnataka office. This is a full-time, permanent, hybrid opportunity for candidates with strong written communication skills in English and a passion for customer service.
If you are looking for a non-voice / chat support job with excellent benefits, career growth, and a global brand, this role at Tesco Bengaluru is a great opportunity.
🏢 Company Overview – Tesco India
Tesco is one of the world’s leading retail and service organizations, committed to serving customers, communities, and the planet a little better every day.
At Tesco Bengaluru, inclusion, diversity, and employee wellbeing are core values. The company promotes a flexible hybrid work culture and is a Disability Confident Committed Employer, ensuring equal opportunities and accessible recruitment for all candidates.
📌 Job Details – Associate (Chat Support)
- Job Title: Associate – Chat Support
- Company: Tesco India
- Location: Bengaluru, Karnataka
- Work Mode: Hybrid (60% office + 40% remote)
- Employment Type: Full-Time, Permanent
- Application Deadline: 31 December 2025
📝 About the Role
As an Associate – Chat Support, you will handle first-line customer queries through written communication channels. The role focuses on delivering fast, accurate, and empathetic solutions while maintaining high service quality and customer satisfaction.
You will work with internal tools, knowledge bases, and processes to resolve issues efficiently and ensure the best possible customer experience.
🎯 Key Responsibilities
- Handle and resolve first-line customer queries via chat and written channels
- Deliver consistent service aligned with Tesco’s quality and performance metrics
- Maintain strong NPS and customer satisfaction scores
- Close all tickets within agreed timelines
- Document and update interactions accurately
- Collaborate effectively with team members and managers
- Participate in performance discussions and continuous improvement initiatives
- Continuously update knowledge of processes and share learnings
- Work in roster-based shifts as per business requirements
🧠 Skills & Requirements
- Strong customer service orientation
- Excellent written communication skills in English
- Experience in chat or written customer support preferred
- Good typing speed and accuracy
- Ability to handle conflicts with empathy and professionalism
- Team collaboration and interpersonal skills
- Basic knowledge of Microsoft Office (Outlook, Email, etc.)
💼 What’s in It for You? – Tesco Rewards & Benefits
Tesco offers a market-competitive and holistic rewards package, including:
💰 Compensation & Rewards
- Fixed Salary (as per employment contract)
- Annual Performance Bonus
🌴 Leave & Time Off
- 30 days leave (18 Earned + 12 Casual/Sick)
- 10 national & festival holidays
🩺 Health & Wellbeing
- Comprehensive medical insurance (including parents/in-laws)
- Mental health support, counselling & wellbeing tools
- Wellness programs promoting healthy lifestyles
👵 Retirement Benefits
- Statutory benefits + optional NPS & VPF
💸 Financial Wellbeing
- One-to-one financial coaching
- Salary advances on earned wages
📈 Growth & Ownership
- Save As You Earn (SAYE) – become a Tesco shareholder
- Continuous learning & skill development opportunities
🏟️ Physical Wellbeing
- Green campus with sports facilities (cricket, football, badminton, volleyball & indoor games)
🌈 Inclusion & Accessibility
Tesco strongly believes in diversity, equity, and inclusion.
Candidates with disabilities are encouraged to apply, and reasonable adjustments are provided throughout the recruitment process to ensure equal opportunity.
🏠 Hybrid Work Culture
Tesco’s hybrid model allows you to:
- Spend 60% of the week collaborating in-office
- Work remotely for the remaining time
- Maintain a healthy work–life balance with flexible arrangements
📥 How to Apply?
Interested candidates can apply directly through the official Tesco India careers portal before 31 December 2025.
👉 Keep your resume updated, highlighting:
- Written communication skills
- Chat or customer support experience
- Typing speed and accuracy
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