Associate Technical Support Engineer – Powerschool | Apply Now

Associate Technical Support Engineer

Company : Power School
Qualification : Any Graduate
Experience : 0 to 1 years
Location: Bangalore
Job Type : Full Time
Salary : 30K Per Month

Overview

This place, underneath the final path of each the supervisor and supervisor, offers technical help for our award-winning Okay- 12 software program methods. This place offers world class solutions-oriented technical help with a robust give attention to customer support that’s designed to most buyer satisfaction. This place requires the worker to turn into proficient with all elements of the appliance software program performance to be able to precisely analyze, troubleshoot, diagnose and resolve software program or system associated points. This place will work together with clients through phone and written web primarily based communication.

Duties

Important duties and duties embody the next. Affordable lodging could also be made to allow people with disabilities to carry out the important capabilities.

•Solutions, evaluates and prioritizes incoming phone, electronic mail and chat-based requests for help from customers experiencing issues with {hardware}, software program, networking and different computer-related applied sciences

•Acknowledges issues, conducts analysis, offers resolutions and follows up with clients as wanted,escalating extra complicated instances to the suitable crew

•Logs and tracks calls utilizing downside administration database and maintains historical past data and associated downside documentation

•Prepares commonplace statistical stories, corresponding to assist desk incident stories

•Consults with programmers to elucidate software program errors or to advocate modifications to applications

•Might check software program and {hardware} to guage ease of use and whether or not product will help person in performing work

•All different duties as assigned

Qualifications

To be thought of for and to carry out this job efficiently, a person should have the ability to carry out every important obligation and accountability satisfactorily. The necessities listed beneath are consultant of the information, talent and/or potential required.

Qualifications embody:

•0-2 years’ prior expertise in a technical help position

•Proficient in Microsoft Workplace suite

•Salesforce expertise most popular

•Prior CRM expertise most popular

•Robust consideration to element and time administration

•Robust oral and written communication abilities

•Robust customer support and battle decision abilities

•Capacity to deal with a heavy workload and a number of tasks with frequent interruptions and schedule modifications

•Affiliate’s diploma or equal work expertise

EEO Dedication

PowerSchool is dedicated to a various and inclusive office. PowerSchool is an equal alternative employer and doesn’t discriminate on the premise of race, nationwide origin, gender, gender id, sexual orientation, protected veteran standing, incapacity, age, or different legally protected standing. Our inclusive tradition empowers PowerSchoolers to ship the very best outcomes for our clients. We not solely have fun the range of our workforce, we have fun the various methods we work. When you’ve got a incapacity and wish an lodging relating to our recruiting course of, please tell us by emailing accommodations@powerschool.com.

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