
Job Description
- Job Kind: Work From Home
- Job Position: Associate Product Support Specialist
- Qualification: Any Graduate
- Expertise: Freshers/Skilled
- Wage: Rs.65000 Per Month
Bloomreach is the world’s #1 Commerce Expertise Cloud, empowering manufacturers to ship buyer journeys so personalised, they really feel like magic. It affords a collection of merchandise that drive true personalization and digital commerce development, together with:
- Discovery, providing AI-pushed search and merchandising
- Content material, providing a headless CMS
- Engagement, providing a number one CDP and advertising automation options
Collectively, these options mix the facility of unified buyer and product information with the velocity and scale of AI optimization, enabling income-driving digital commerce experiences that convert on any channel and each journey. Bloomreach serves over 850 world manufacturers together with Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach lately raised $175 million in a Sequence F funding spherical, bringing its complete valuation to $2.2 billion. The funding was led by Goldman Sachs Asset Administration with participation from Bain Capital Ventures and Sixth Road Development. For extra info, go to Bloomreach.com.
We’re presently increasing our Bloomreach Engagement Support Workforce, and we’re in search of a brand new colleague to affix as a Associate Product Support Specialist. Are you up for the problem?
We’re in search of candidates who will likely be versatile to work in a 24/7 work setting.
Duties and duties:
- Present consulting to Bloomreach Engagement customers by stay chat or different channels if wanted, masking subjects corresponding to:
- Product and technical questions in regards to the Bloomreach Engagement platform and associated applied sciences (Shopify, Google BQ, push notifications)
- Questions on totally different advertising associated subjects (e.g. emailing)
- Serving to our purchasers perceive methods to create reviews, segmentations, campaigns or analyses of their respective tasks
- Diagnose requests, stroll clients by the issue-fixing course of and/or refer essentially the most specialised circumstances to consultants
- As an professional, present assist to different consultants with superior use-circumstances.
What we count on of the candidate:
- Fundamental understanding of HTML, CSS, JS
- Downside fixing expertise (from identification to decision)
- Analytical considering and talent to study shortly
- English language (superior or native stage)
- Curiosity in information analytics and on-line advertising
- Know methods to talk and construct relationships over time with purchasers
- Earlier work expertise in a shopper dealing with function, assist or in advertising
What we’ll think about an asset:
- Understanding of the hyperlink between frontend and backend, community requests
- Fundamental understanding of programming (algorithms, circumstances, cycles)
- Greater than 1 yr of expertise in SaaS firm
Added worth of the function:
- Turn into an professional on the Bloomreach Engagement platform and assist present options for each purchasers and colleagues
- Present fast downside-fixing to business professionals
- Assist construct relationships with purchasers like Ebuyer, Sofology, River Island and assist form their angle in the direction of Bloomreach Engagement.
What you may like about this function:
- Figuring out and resolving extra superior and non-commonplace duties within the Bloomreach Engagement app
- Attending to the foundation of issues
- Cooperating with the Product workforce as a way to enhance our platform, with a doable profession path resulting in Product Supervisor
- Working carefully along with enterprise consultants, technical consultants and Bloomreach Engagement Academy trainers by offering them with data in regards to the Bloomreach Engagement Platform
Regional advantages:
- Annual medical insurance coverage protection for your self and your dependents
- Annual grasp well being verify-up as much as 4000 INR per 30 days
- Statutory retirement advantages (Provident Fund Gratuity)
Extra belongings you’ll like about Bloomreach:
Tradition:
- Quite a lot of freedom and belief. At Bloomreach we don’t clock out and in, and we now have neither company guidelines nor lengthy approval processes. This freedom goes hand in hand with duty. We’re all in favour of outcomes from day one.
- We’ve outlined our 5 values and the ten underlying key behaviors that we strongly consider in. We are able to solely succeed if everybody lives these behaviors each day. We have embedded them in our processes like recruitment, onboarding, suggestions, private improvement, efficiency assessment and inside communication.
- We consider in versatile working hours to accommodate your working fashion.
- We work distant-first with a number of Bloomreach Hubs accessible throughout three continents.
- We set up firm occasions to expertise the worldwide spirit of the corporate and get enthusiastic about what’s forward.
- We encourage and assist our staff to have interaction in volunteering actions – each Bloomreacher can take 5 paid days off to volunteer*.
- The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 ranking. The Bloomreach Comparably page Tradition rating is even larger at 4.9/5
Private Improvement:
- We’ve a Folks Improvement Program — taking part in private improvement workshops on varied subjects run by consultants from inside the corporate. We’re constantly creating & updating competency maps for choose features.
- Our resident communication coach Ivo Večeřa is accessible to assist navigate work-associated communications & determination-making challenges.*
- Our managers are strongly inspired to take part within the Chief Improvement Program to develop within the areas we think about important for any chief. This system consists of common complete suggestions, consultations with a coach and comply with-up verify-ins.
- Bloomreachers make the most of the $1,500 skilled training finances on an annual foundation to buy training merchandise (books, programs, certifications, and so on.)*
Effectively-being:
- The Worker Help Program — with counselors — is accessible for non-work-associated challenges.*
- Subscription to Calm – sleep and meditation app.*
- We set up ‘DisConnect’ days the place Bloomreachers globally take pleasure in one further break day every quarter, permitting us to unwind collectively and give attention to actions away from the display screen with our family members.
- We facilitate sports activities, yoga, and meditation alternatives for one another.
- Prolonged parental go away as much as 26 calendar weeks for Major Caregivers.*
Compensation:
- Restricted Inventory Items or Inventory Choices are granted relying on a workforce member’s function, seniority, and placement.*
- Everybody will get to take part within the firm’s success by the corporate efficiency bonus.*
- We provide an worker referral bonus of as much as $3,000 paid out instantly after the brand new rent begins.
- We reward & rejoice work anniversaries — Bloomversaries!*