Blue Dart Express Limited (part of the DHL Group) has released a hiring notification for the role of Territory Service Representative – Operations (eCommerce Solutions & Field Operations) in Bengaluru, Karnataka.
This permanent, full-time field operations role is open to freshers as well as experienced logistics professionals holding a minimum of a 10th-standard qualification.
1. Job Summary Table
| Parameter | Specification |
| Hiring Organization | Blue Dart Express Limited (DHL Group) |
| Job Role Title | Territory Service Representative – Operations |
| Job Requisition ID | AV-354995 |
| Primary Location | Bengaluru, Karnataka, India |
| Employment Type | Permanent / Full-Time |
| Minimum Educational Qualification | 10th Standard Pass (Higher education preferred) |
| Experience Requirement | 0 to 2 Years (Freshers are eligible) |
| Licence / Vehicle Requirement | Valid Driving Licence (2-Wheeler / 4-Wheeler) & Personal 2-Wheeler |
| Travel Required | Up to 75% Field Travel (Assigned Territory) |
2. Key Roles & Responsibilities
The Territory Service Representative (TSR) serves as the primary on-ground operational representative for Blue Dart across assigned Bengaluru routes:
- Field Pickup & Delivery Operations: Execute timely pickups and deliveries within assigned route territories, ensuring strict adherence to committed service timelines.
- COD & Document Management: Collect Cash on Delivery (COD) payments, perform real-time cash reconciliation, and obtain valid Proof of Delivery (POD) / customer signatures.
- Handheld Scanner Compliance: Accurately scan all incoming and outgoing shipments using handheld digital devices to update real-time tracking systems.
- Customer Interaction: Serve as the professional face of Blue Dart, resolving initial delivery queries and maintaining proper uniform and grooming standards.
- Vehicle Safety & Compliance: Maintain vehicle roadworthiness, carry all statutory documentation, and adhere strictly to road safety guidelines and company SOPs.
3. Eligibility Criteria & Technical Skills
Minimum Qualification & Eligibility:
- Education: Minimum 10th Standard pass from a recognized board.
- Age Limit: Minimum 18 years of age.
- Mandatory Requirements: Valid Driving Licence (2-wheeler or 4-wheeler) and ownership of a personal two-wheeler (as per company policy).
- Work Shift Flexibility: Willingness to work in rotational shifts, weekends, and holidays during peak business periods.
Functional & Behavioral Competencies:
- Technical: Scanner/Mobile app operation, basic computer literacy, route navigation familiarity, and cash handling skills.
- Language: Ability to read and understand basic English along with local language fluency.
- Behavioral: High customer focus, time management, physical fitness for field operations, and safety consciousness.
4. Key Performance Indicators (KPIs) & KRAs
| Key Result Area (KRA) | Key Performance Indicator (KPI) |
| Delivery & Pickup | On-Time Delivery % • Pickup Adherence • Route Productivity |
| Service Quality | First Attempt Delivery Rate • Zero Shipment Damage |
| Cash & POD | 100% COD Collection Accuracy • Error-Free POD Submissions |
| Safety & SOPs | Driving Safety Adherence • Uniform & Identity Card Compliance |
5. Selection Process & How to Apply
Blue Dart follows a fair, merit-based selection model. Note: Blue Dart never requests any fees, deposits, or payments at any recruitment stage.
- Go to the official Blue Dart / DHL Careers portal or job search listing.
- Search for Job ID: AV-354995 or Territory Service Representative – Bengaluru.
- Upload your updated resume, educational certificates, and driving licence details.
- For official career queries or verification, contact
bdjobs@bluedart.com.