Cactus is Hiring freshers – Associate | Work From Home

Cactus is Hiring freshers - Associate | Work From Home
Cactus Work From Home Jobs Particulars :
Firm Web sitewww.cactusglobal.com
FirmCactus earn a living from home
RolesAssociate
QualificationBachelor diploma
LocationDistant
Work Expertise0-1 years
Wage3 lpa-5 lpa

Overview

CACTUS is a distant-first organisation and we embrace an speed up from wherever tradition. You could be required to journey to our Mumbai workplace based mostly on enterprise necessities or for firm/workforce occasions (When the place doesn’t require journey to residence workplace/shopper web site). Nevertheless, given the enterprise necessities of this position, you might be anticipated to steadily journey to our Mumbai workplace/location workplace (For positions which require journey to workplace/shopper web site).

Please Notice: This position is a totally distant alternative nevertheless candidates must be open to rotational shifts. 

Obligations

Are you enthusiastic about remodeling buyer experiences and guaranteeing satisfaction? Be part of Editage, the world’s main tutorial publication options associate, as an Associate/Senior Associate in our High quality workforce! With over 18 years of experience within the subject, we’re searching for devoted people able to resolve shopper suggestions and improve buyer delight. Following are the important thing obligations of the position: 

  • Shopper Suggestions Decision: Take possession of shopper issues by understanding the problems and sentiments concerned. Your objective can be to satisfactorily resolve suggestions, guaranteeing shoppers don’t face comparable points sooner or later.
  • Remodeling Shopper Experiences: Convert shopper dissatisfaction into delight by way of efficient communication and drawback-fixing expertise.
  • Complicated State of affairs Administration: Deal with difficult shopper interactions with perseverance and superior drawback-fixing talents. Talk courteously, empathetically, and successfully with each exterior and inside shoppers.
  • Course of Understanding: Acquire a complete understanding of inside supply processes throughout numerous companies, groups, and markets. Take vital steps to make sure that future assignments for complaining shoppers meet our High quality requirements.
  • Steady Enchancment: Work in the direction of enhancing the suggestions administration and determination course of in all features, together with high quality, pace, and effectivity of the resolutions supplied to shoppers.
  • Well timed Decision: Obtain turnaround time (TAT) for resolutions and supply insights for enhancing present companies. Validate new ideas urged by shoppers and share insights about shopper conduct and market developments.
  • Stakeholder Coordination: Actively coordinate with inside stakeholders to make sure that shoppers obtain passable resolutions to their issues on the identical day. Well timed motion and comply with-ups for pressing escalations are essential.
  • CSAT Upkeep: Drive and preserve Buyer Satisfaction (CSAT) scores as per Service Stage Agreements (SLAs) by way of numerous touchpoints whereas partaking with shoppers. Redefine the shopper journey and expertise for all interactions, together with complaints, queries, and requests.
  • Course of Enchancment Insights: Share insights along with your supervisor and teammates as quickly as you determine gaps in processes, together with solutions for enchancment.

{Qualifications} and Conditions

  • A bachelor’s diploma or increased in a related subject.
  • Wonderful written and spoken communication expertise; proficiency in English is obligatory, and data of extra languages is a plus.
  • A robust buyer-centric mindset with the power to retain prospects for all times.
  • A collaborative spirit with the aptitude to work seamlessly throughout groups and capabilities to resolve complicated conditions.

Further Info

CACTUS is an organization powered by its inclusive group spirit.  We’re a melting pot of views, breaking down obstacles between totally different kinds of thought to democratise entry to scientific data.

At CACTUS, there’s alternative for development round each nook. You’re inspired to experiment, problem your self, stretch your capabilities, and take dangers. If you’re excited by constructing merchandise that transfer innovation ahead, then a profession with us will sound like your jam. At CACTUS, you’ll uncover the true extent of what’s potential by way of AI, have the autonomy to form your profession, embrace an speed up-from-wherever life-style, and make an impression.

On the coronary heart of every little thing are our researchers – we assist allow their success, and each transfer we make is about making a constructive impression within the world of science.

Collectively we,

Energy analysis. Empower individuals.

About CACTUS

Established in 2002, Cactus Communications (cactusglobal.com) is a number one science communication and know-how firm. It focuses on AI merchandise and options that enhance how analysis will get funded, revealed, communicated, and found. Its flagship model Editage provides a complete suite of researcher options, together with skilled companies and chopping-edge AI merchandise like Thoughts the Graph, Paperpal, and R Discovery. CACTUS additionally provides medical communications beneath its model Cactus Life Sciences. With workplaces in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a worldwide workforce of over 3,000 consultants, CACTUS is a pioneer in office finest practices and has been persistently acknowledged as an excellent place to work.

Awards and Recognition

  • Cactus Communications has persistently ranked among the many prime 20 on the worldwide listing of the High 100 Corporations for Telecommute Jobs since 2016.
  • Recognised as ‘Employers of the Future’ two years in a row in 2023 and 2022, in a examine by LeadUp Universe, Fortune India and Work Universe
  • Recognised as One in every of India’s High 100 finest Workplaces for Ladies by Nice Place To Work® in 2022
  • Winner of ‘Greatest Innovation Leveraging AI Companies’ at AWS AI Conclave 2022
  • Acknowledged as one of many Greatest Corporations for Millennials 2019 by Instances Ascent and Studying & Organisation Growth Roundtable
  • Emerged as certainly one of India’s High 10 Secure Workplaces for Ladies in a survey performed by Rainmaker in 2019
  • Ranked #1 amongst India’s Nice Mid-Dimension Workplaces by Nice Place to Work® Institute in 2017

Join UsLink
Join Our Telegram ChannelJoin Telegram
Join Our Instagram ChannelJoin Instagram
Join Our WhatsApp ChannelJoin WhatsApp

Leave a Reply

Your email address will not be published. Required fields are marked *