Codingal (www.codingal.com), a Y Combinator-backed global leader in online AI and coding education for K-12 students, is hiring a Customer Support Associate for its US Shift at its HSR Layout office in Bengaluru, Karnataka.
This full-time in-person role focuses on providing technical and operational customer support via chat, email, and calls to US-based parents and teachers. The position offers a package of up to ₹5 LPA along with free meals and health perks.
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | Codingal |
| Position Title | Customer Support Associate (US Shift) |
| Work Location | HSR Layout, Bengaluru, Karnataka, India |
| Work Mode | 100% In-Person / On-site (No remote option available) |
| Work Shift | US Shift: 10:00 PM to 7:00 AM |
| Week Off | Any 1 day off between Monday and Friday (Weekend working mandatory) |
| Target Experience | Freshers or Candidates with prior Customer Support experience |
| Salary Package | Up to ₹5,00,000 Per Annum (Up to ₹5 LPA based on experience) |
| Recruitment Fee | ₹0/- (Codingal NEVER charges recruitment fees) |
💼 Key Responsibilities
- Multi-Channel Support: Provide exceptional customer service and technical support to parents and teachers via Chat, Email, and Voice Calls.
- Class & Schedule Management: Schedule, reschedule, and manage K-12 student class calendars efficiently.
- Escalation & Resolution: Address escalation tickets promptly and troubleshoot platform or session technical issues.
- Customer Retention: Act as a relationship expert to ensure high customer satisfaction, trust, and retention.
🎓 Eligibility Criteria & Required Skills
1. Educational Background
- Bachelor’s Degree in any discipline from a recognized university.
2. Core Skills & Competencies
- Prior experience in Customer Support / Customer Service is preferred.
- Fluent English Communication (both written and spoken) for US parent and teacher interactions.
- Strong technical troubleshooting and problem-solving mindset.
- Complete willingness to work in-office for the fixed night shift (10 PM to 7 AM).
🎁 Perks & Work Benefits
- Free Lunch & Dinner provided at the office campus.
- Comprehensive Health Insurance coverage.
- Direct working exposure with founders and leadership in a Y Combinator-backed EdTech startup.
📝 How to Apply Online
- Visit LinkedIn or the official Codingal Careers portal.
- Search for Customer Support Associate (US Shift) located in HSR Layout, Bengaluru.
- Review the role requirements and click Apply Now to submit your updated resume.