Codingal, a Y Combinator-backed global leader in online coding education for K-12 students, is actively recruiting for a Customer Service Associate to join its team in Bengaluru. This on-site role is perfect for professionals who want to work in a high-growth Ed-Tech startup environment and interact directly with a global community of parents and teachers.
Job Overview
Category
Details
Company
Codingal
Role
Customer Service Associate
Experience
Open (Freshers / Early career professionals welcome)
Salary
₹4.0 Lakhs – ₹4.5 Lakhs P.A. (CTC)
Job Location
HSR Layout, Bengaluru
Employment Type
Full-time, Permanent
Work Mode
On-site / Work from Office (No remote option available)
Key Responsibilities
Omnichannel Support: Provide comprehensive customer support to parents and teachers globally through Live Chat, Email, and Voice Calls.
Technical Assistance: Troubleshoot and resolve basic platform or connectivity issues faced by users during live, interactive online classes.
Operations & Scheduling: Efficiently manage, schedule, and reschedule student-teacher class slots using internal software.
Escalation Management: Take end-to-end ownership of customer complaints, log escalation tickets, and follow up until a resolution is reached.
Customer Retention: Build strong relationships with parents to ensure student engagement, high satisfaction scores, and optimal retention rates.
Eligibility Criteria & Required Skills
Education: A Bachelor’s degree in any discipline is mandatory.
Communication: Exceptional verbal and written English communication skills (neutral accent, professional corporate tone).
Location: Must be residing in or ready to commute daily to HSR Layout, Bengaluru.
Aptitude: A customer-first, empathetic attitude with quick problem-solving skills to navigate a fast-paced Ed-Tech startup ecosystem.
Perks & Benefits
Daily Meals: Free lunch and dinner provided daily at the office.
Healthcare: Comprehensive health insurance coverage.
Professional Growth: Generous learning reimbursement programs to upscale your career skills.
Leadership Exposure: Direct collaboration opportunities with the company founders and an agile, young team.
How to Apply
This position is actively being reviewed by the talent acquisition team. Interested candidates can apply directly through official job boards or by tailoring their application to the hiring team.
Hiring Team Contact: Nikhil A (Talent Acquisition at Codingal).
Application Tip: Since Codingal is an elite Y Combinator-backed company, highlight any prior experience in client relationship management, quick multitasking, or immediate problem-solving metrics on your resume.
Want to work directly with startup founders and a global team? Y Combinator-backed Codingal is hiring a Customer Service Associate for its HSR Layout office!
