Are you a customer-centric professional looking to grow your career with a high-impact, global Ed-Tech leader? Codingal, an elite online coding education platform for K-12 students backed by premier investors like Y Combinator, is officially recruiting for the position of Customer Service Associate at its corporate office in Bangalore.
This full-time, on-site role is a phenomenal opportunity for early-career professionals or individuals with at least six months of client-facing experience. Offering a highly competitive package of INR 3.5 to 4.5 LPA, Codingal provides premium corporate perks—including complimentary daily meals and complete health insurance—making it one of the most sought-after startup opportunities in Bangalore’s tech hub.
Job Drive Overview
Attribute
Details
Hiring Organization
Codingal (Codingal Education Inc.)
Role Title
Customer Service Associate
Job Location
HSR Layout, Bangalore, Karnataka (100% On-site)
Salary Package
₹3,50,000 – ₹4,50,000 Per Annum (3.5 – 4.5 LPA)
Experience Level
Minimum 6 Months in any customer/client-facing role
Educational Qualification
Bachelor’s Degree in any discipline
Notice Period
Immediate Joiners to 15 Days Max
Work Schedule
6 Days a week (with 1 rotational week-off)
Key Roles & Responsibilities
As a Customer Service Associate at Codingal, you will serve as a crucial relationship expert handling end-to-end communication channels for parents, students, and educators:
Omnichannel Engagement: Delivering an exceptional user experience across live chat, email correspondences, and direct telephonic support queues.
Technical Assistance: Providing basic, real-time technical troubleshooting and navigation support to parents and computer science teachers using the interactive virtual classroom platform.
Escalation & SLA Resolution: Taking ownership of advanced customer escalation tickets and systematically resolving them within strict internal timeframes.
Operations Coordination: Efficiently managing, scheduling, and rescheduling 1:1 and small group live coding classes for international students.
Retention & Customer Success: Acting as a core brand ambassador to maximize customer retention, student satisfaction, and long-term brand loyalty.
Eligibility Criteria & Desired Profile
To pass the screening gates managed by Codingal’s talent acquisition team, applicants must satisfy the following baselines:
Experience Mandate: A minimum of 6 months of experience in customer support, International or Domestic BPOs, operations, or any client-facing business framework.
Language Proficiency: Flawless verbal and written English communication skills are mandatory to interact effectively with a global customer base.
Volume Adaptability: High comfort level managing a substantial volume of daily inbound queries without dropping standard quality metrics or empathy.
Workplace Commitment: Fully prepared to work from the office location in HSR Layout under a disciplined 6-day workweek schedule.
Company Perks & Benefits
Codingal ensures a high-energy, supportive ecosystem for its workforce:
Complimentary Catering:Free Lunch and Dinner provided daily at the office premises.
Health Coverage: Full corporate Health Insurance plan allocations.
Founder Mentorship: Direct exposure to a fast-paced Ed-Tech startup model, offering opportunities to work directly alongside the company’s founders.
How to Apply Online
Because Codingal is prioritizing immediate joiners who can onboard within 15 days, application review cycles are moving rapidly.
Ensure your resume highlights your direct experience in customer service platforms, CRM ticketing systems, and verbal communication competencies.
Visit the official Codingal Careers Hub (codingal.com) or locate their primary recruitment links on matching professional platforms.
Complete the online profile configuration, attach your updated CV, and submit your application immediately to secure an evaluation slot.
