Company Name: Coforge
Job Location: Bangalore
Job Category: BPO
Job Position: Non Voice Process
Experience: Freshers / 6 months
Qualification: Graduate / Under Graduate
Job description
1. Essential Qualification: Graduate / Under Graduate
BE/B.Tech./MCA/BCA Or Any IT background candidates are not eligible for this position.
2. Role: ATM- Associate Team Member
3. Experience: Fresher – No Experience OR 6 Months
4. Role & Job Description
- Excellent Verbal & Written Communications skills to connect with Internal & External Customers.
- Able to handle both inbound & outbound calls.
- Open for the rotational shift in 24X7 environment
- Good Reading Comprehension i.e. ability to read text, understand its meaning and process it
- Should meet the daily Production Target defined in the process
- Ensure accuracy, touch time and other applicable service levels of the transactional processing
- Share & follow best practices
- Flexible for night shift and 5 days a week working if required should support on weekends (Saturday and Sunday). No Indian Holidays
- Escalate any deviation to defined process & seek immediate assistance
- Functional knowledge of Microsoft Office software packages
- Basic knowledge on Google Suit (Docs, Sheetsetc.)
- Keyboard Skills Good Typing speed (30 WPM)
5. Language Expertise
- Good written & verbal English communication skills
- Excellent comprehension of written English, documents
6. Essential Skills
- Computer skills Windows OS, MS office 2003, Image Applications, Etc.
- Should understand customer Quality & productivity expectations
- Quick learner and adapt to changes quickly
7. Mode of interview: MS Teams-Video Call Interview
8. Documents Required after selection: ID Proof, Address Proof, All educational documents, Bank Passbook etc.
9. Salary: As per the fresher criteria
10. U.S. Shift