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Cognizant Technology Solutions has launched its recruitment drive for Service Desk Roles within the Digital Workplace Practice .
This hiring process is specifically designed for 2025 and 2026 batch graduates holding any three-year full-time undergraduate degree (BCA, B.Sc, B.Com, BBA, BA, etc.). Selected candidates will work as technical support professionals providing end-user IT troubleshooting across Cognizant’s PAN India office locations.
Cognizant Service Desk Hiring 2026 – Key Highlights
Attribute Details Hiring Company Cognizant Technology Solutions Role Name Digital Workplace Practice (Service Desk Role) Job Category Customer / Technical Support Eligible Batches 2025 & 2026 Passing Out Batches Eligible Degrees 3-Year Full-Time Degrees (B.Sc, BCA, B.Com, BBA, BA, B.Voc, BMS) Work Location PAN India (Any Cognizant Office Location) Salary / CTC Best in Industry (Detailed upon interview advancement) Application Window Closes 15th August 2026 (12:00 AM)
Roles & Key Responsibilities
As a Service Desk Associate in Cognizant’s Digital Workplace Practice, your primary duties will include:
Serving as the primary point of contact for clients and end-users reporting technical/IT issues.
Logging, tracking, and resolving technical support tickets within predefined SLAs.
Troubleshooting computer hardware, software, and network operating system issues.
Escalating complex technical queries to internal Tier-2/Tier-3 engineering teams.
Creating and updating knowledge base articles to speed up resolution times.
Working in rotational shifts from the office to support global clients.
Eligibility Criteria & Qualifications
Education Qualification: Any 3-year full-time undergraduate degree (BCA, B.Sc, B.Com, BBA, BA, B.Voc, BMS, etc.) graduating in 2025 or 2026 .Academic Percentage: Minimum 50% aggregate in Class 10th, 12th / Diploma, and Undergraduate degree (rounding off from 49.9% is strictly not allowed).Backlog / Arrear Status: Zero standing arrears/backlogs at the time of application and joining.Communication Skills: Strong written and verbal English communication capabilities.Work Flexibility: Complete flexibility to work from any Cognizant location, in any shift pattern, across any assigned technology.Citizenship: Open to Indian Nationals and OCIs residing in India.Exclusions: Candidates currently enrolled in full-time Post-Graduate (PG) programs are NOT eligible .
Key Benefits & Candidate Support
No Service Bonds: Freedom to work without signing mandatory service bond agreements.Higher Education Support: Cognizant-sponsored higher education from BITS Pilani (applicable for Science, Technology & Mathematics graduates).Shift Allowances: Additional night shift allowances provided.Cab Facilities: Safe pickup and drop transportation provided for shift workers.
Documents Required for Application & Onboarding
Registration Phase
Updated Resume (max 2 pages) featuring a recent high-resolution passport-size photograph with a light background (both ears clearly visible).
Interview Phase
All academic mark sheets (10th, 12th, Diploma, UG semester sheets) and official College ID card.
Onboarding Phase (Post Selection)
Permanent Account Number (PAN) Card (Name must strictly match official academic documents).
Government Identification Proofs: Voter ID Card / Passport (for citizenship verification) and Aadhaar Card.
How to Apply Online
Visit the Superset registration portal for Cognizant hiring.
Complete your academic, personal, and communication profile.
Upload your updated resume along with the required passport-size photo.
Submit your application before 15th August 2026 (12:00 AM) .
