Cognizant Hiring 2026: Process Executive – Loan Servicing (Voice Process)

Cognizant is actively recruiting entry-level candidates for the position of Process Executive (PE) – Loan Servicing. This role is based in Coimbatore and involves processing US Mortgage and Loan Servicing operations during US Night Shifts.

1. Key Job Details & Specifications

2. Core Responsibilities & Operations

+-----------------------------------------------------------------------------------------+
|                                    ROLE RESPONSIBILITIES                                |
+----------------------+------------------------------------------------------------------+
| Loan Setup           | Execute new loan setup, escrow setup, modification & claim setup  |
| Verification         | Quality, appraisal, BPO, and title document reviews              |
| Servicing Operations | Handle tax, escrow, flood determination, & mortgage insurance    |
| Escalations & SLA    | Process customer NSF requests, research loan account exceptions  |
| Compliance           | Strict adherence to SOPs, QC checklists, & TAT metrics           |
+----------------------+------------------------------------------------------------------+

• Loan Servicing Execution: Handle first-level processing of loan orders, requests, escrow, and non-escrow claims across the US mortgage lifecycle.
• Document Management: Perform document indexing, imaging, title review, and research missing subordination/tax documents.
• SLA & Quality Targets: Consistently meet target metrics for accuracy, daily volume productivity, and Turnaround Time (TAT).
• Cross-Functional Support: Coordinate with internal stakeholders and team leads for exception approvals and workflow updates.

3. Candidate Profile & Eligibility Criteria

• Education: Graduate in any stream (B.Com, BBA, B.Sc, B.E., B.Tech) or MBA.
• Technical Skills: Proficiency in MS Excel and basic workflow tool navigation.
• Domain Exposure: Basic awareness of US Mortgage concepts (Escrow, Tax, Lien, Title, Investor Reporting) is an advantage.
• Communication: Good verbal and written English skills for voice process interactions and internal liaison.

4. Selection & Hiring Workflow

1. Step 1: Application Submission – Apply online via Cognizant Careers (Job ID: 00067920761).
2. Step 2: HR Screening – Initial screening call by Talent Acquisition to assess shift readiness and communication.
3. Step 3: Technical & Voice Assessment – Interview round focusing on basic financial/mortgage concepts and adaptability to night shifts.
4. Step 4: Offer & Onboarding – Document verification and background verification clearance.

Candidate Support Email: CareersIndia2@cognizant.com (for accessibility and accommodation requests)