Cognizant is currently hiring Fresher and Experienced candidates for a Non-Technical, Data Processing role under its PE–Default Servicing team. This opportunity is ideal for candidates from a Commerce background or anyone interested in entering the mortgage servicing domain. The role requires strong Excel skills, attention to detail and the ability to work night shifts from the office.
This position plays a key part in supporting property preservation and mortgage loan servicing operations, contributing directly to client satisfaction and organizational efficiency.
About the Cognizant Work Culture
Cognizant is a global community of over 300,000 professionals committed to delivering excellence. The organization values collaboration, inclusion and continuous growth. Employees experience a supportive work environment with opportunities to learn, evolve and build meaningful careers.
About Cognizant
Cognizant is one of the world’s leading professional services companies, helping clients transform business and technology operations for the digital era. With headquarters in the United States, Cognizant is recognized as a member of the NASDAQ-100 and Forbes World’s Best Employers 2025. The company is consistently ranked among the most admired organizations globally.
Equal Opportunity Statement
Cognizant is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, pregnancy or any protected status under applicable laws.
Job Overview
Position: Process Associate / Senior Process Associate
Role: Non-Technical Support – Data Processing
Experience: Freshers to 1+ year
Location: Office-based
Shift: Night shift
Workdays: 6 days a week
Industry: Mortgage and Foreclosure Support (U.S. clients)
Job Summary
As a PE–Default Servicing Specialist, you will work extensively on MS Excel to process data related to foreclosure support activities. You will review mortgage-related documents, ensure data accuracy and follow standard operating procedures. The job requires strong analytical ability, discipline and a willingness to learn.
Your work directly impacts the accuracy, timeliness and quality of mortgage loan servicing for clients.
Key Responsibilities
1. Foreclosure Support Activities
Process foreclosure-related data accurately as per defined procedures while maintaining productivity and quality benchmarks.
2. Document Review
Identify and understand key mortgage documents such as:
Deed of Trust, Note, Demand Letter, Title Policy, Assignment of Mortgage, and others.
3. Quality Compliance
Ensure all assigned tasks meet quality standards. Identify red flags in customer documents and client systems.
4. Productivity Management
Meet agreed productivity targets during and after the training period. Productivity metrics may be revised based on tenure.
5. Feedback and Improvement
Be open to feedback, participate in process development and continually improve efficiency.
6. Additional Duties
Perform other tasks as required by the team leader or project needs.
Key Result Areas (KRAs)
Productivity
Meet or exceed daily and weekly productivity targets consistently.
Quality
Deliver outputs that meet minimum quality benchmarks and improve continuously.
Feedback Responsiveness
Be adaptive to feedback for self-improvement and overall process enhancement.
Essential Skills and Knowledge
- Basic understanding of the mortgage industry
- Ability to recognize key mortgage documents
- Strong MS Excel and MS Office skills
- Analytical thinking and decision-making ability
- Strong written and verbal communication
- Ability to identify data inconsistencies or red flags
- Ready to work in night shifts
- Willingness to work 6 days a week
Qualifications
Process Associate (Fresher)
- Graduate in any discipline
- 0 to 1 year experience in BPO, Transaction Processing or Data Processing
Senior Process Associate (Experienced)
- Graduate in any discipline
- Minimum 1+ year experience in Foreclosure Support, Pre-Foreclosure, Bids or similar processes
Preferred Certifications
- Microsoft Office Specialist: Excel Certification
Cognizant is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, pregnancy or any protected status under applicable laws.
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