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Cognizant is hiring for the role of SPE – Customer Service HC in Chennai, India. This opportunity is ideal for professionals with strong customer service expertise and healthcare provider domain knowledge. The role follows a hybrid work model and involves night shift operations.
🏢 Company Details
- Company Name: Cognizant
- Industry: IT Services & Consulting
- Job Category: Technology & Engineering
📌 Job Overview
- Job Title: SPE – Customer Service HC
- Job ID: 00067471571
- Location: Chennai, India
- Work Model: Hybrid (Work From Home + Office)
- Shift: Night Shift
- Date Published: 09 February 2026
🧾 Job Summary
As a Customer Service Specialist (Healthcare) at Cognizant, you will play a key role in enhancing customer satisfaction and operational efficiency within the healthcare provider domain. This role requires handling customer queries, resolving complex issues, collaborating with internal teams, and driving continuous service improvements while adapting to a hybrid work environment.
🛠️ Roles & Responsibilities
- Handle customer inquiries efficiently with a strong focus on satisfaction and trust
- Resolve complex issues by collaborating with cross-functional teams
- Apply healthcare provider domain knowledge to deliver accurate solutions
- Maintain precise records of customer interactions ensuring data confidentiality
- Analyze customer feedback to identify trends and improvement opportunities
- Implement customer service best practices to improve service quality
- Train and support junior team members
- Work with stakeholders to streamline service processes
- Track and report key performance indicators (KPIs)
- Engage in proactive communication to prevent potential issues
- Use customer service platforms and tools effectively
- Adapt to hybrid work schedules and night shifts
- Contribute to Cognizant’s mission by delivering high-impact service
🎓 Required Qualifications
- Strong customer service skills and experience
- Proven domain knowledge in healthcare provider services
- Excellent communication (verbal & written)
- Willingness to work night shifts
- Strong problem-solving and analytical skills
- Experience in a hybrid work environment is a plus
- High attention to detail for data accuracy and compliance
📜 Certifications Required
- Certified Customer Service Professional (CCSP)
(or equivalent customer service certification)
🌟 Why Join Cognizant?
- Hybrid work flexibility
- Exposure to healthcare technology domain
- Career growth in a global MNC
- Opportunity to work on impactful, society-driven services
- Strong learning and development culture
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