Cognizant Technology Solutions is recruiting for the position of Customer Service Specialist (Customer Support Associate) for its Bengaluru, Karnataka site.
This full-time, on-site opportunity is open to undergraduates and graduates (Freshers & Experienced) interested in launching a career in global customer experience, process operations, and client management.
Job Overview
| Parameter | Details |
| Company Name | Cognizant Technology Solutions |
| Position Title | Customer Service Specialist / Customer Support Associate |
| Work Location | Bengaluru, Karnataka (100% Work From Office) |
| Employment Type | Full-Time |
| Work Setup & Shifts | Rotational Shifts (Including Night Shifts) & Rotational Weekly Offs |
| Target Experience | 0 to 2 Years (Freshers & Experienced) |
| Target Qualifications | Undergraduates (10+2 / Diploma) or Any Graduate Degree |
| Recruitment Fee | ₹0/- (Cognizant NEVER charges recruitment fees or deposits) |
Key Responsibilities
- Customer Interaction Management: Answer incoming customer calls, diagnose issues, provide accurate product/service details, and deliver first-contact resolution within defined turnaround times (TAT).
- System Logging & Record Keeping: Accurately log customer interactions, case details, ticket status, and resolution pathways into internal CRM tools.
- Escalation Handling: Identify complex customer pain points and escalate them to senior operations leads or specialized technical teams when necessary.
- Quality & Metric Ownership: Adhere strictly to Cognizant’s Quality Assurance (QA) standards, Average Handling Time (AHT), and Customer Satisfaction (CSAT) target metrics.
- Data Security & Privacy: Maintain complete confidentiality, compliance, and security of sensitive customer information as per company policies.
Eligibility Criteria & Desired Profile
1. Educational Qualification & Experience
- Education: Minimum 12th Pass (10+2), Any Diploma, or Any Graduation Degree (B.A., B.Sc., B.Com., BBA, BCA, B.E./B.Tech, etc.).
- Experience: Freshers (0 Years) and candidates with entry-level customer service or BPO experience are eligible to apply.
2. Core Competencies & Skills
- Good spoken and written English communication skills.
- Strong problem-solving, active listening, and conflict-resolution abilities.
- Basic computer navigation, typing speed, and MS Office familiarity.
- Flexibility to work in rotational shifts (including night shifts) and rotational off schedules.
How to Apply
- Search for “Customer Service Specialist Cognizant Bengaluru” on LinkedIn or visit Cognizant’s official careers portal: cognizant.com/careers.
- Click Easy Apply on LinkedIn or complete your applicant profile on the Cognizant job portal.
- Submit an updated resume highlighting English verbal communication skills, computer literacy, and shift flexibility.