Cognizant Off-Campus Fresher Hiring 2026: Digital Workplace Practice (Service Desk)

Cognizant Technology Solutions is inviting applications from 3-Year Undergraduate Graduates (2024, 2025, and 2026 Batches) for the position of Service Desk Analyst under its Digital Workplace Practice (DWP).

This PAN-India full-time role focuses on providing IT technical support, troubleshooting hardware/software issues, and managing service desk ticket workflows. The application window is open on Superset until November 30, 2026 (11:59 PM).

Opening Overview

Key Responsibilities

• First Line of Technical Support: Serve as the first point of contact for enterprise clients reporting IT hardware, software, and network issues.
• Ticket Management & SLA Tracking: Log, track, resolve, and update Service Desk tickets accurately in accordance with predefined Service Level Agreements (SLAs).
• Troubleshooting: Diagnose basic operating system, software application, and connectivity issues to minimize user downtime.
• Internal Escalation: Coordinate closely with Tier-2 and Tier-3 internal engineering teams to resolve complex IT scenarios.
• Knowledge Base Creation: Assist in building and updating technical resolution articles for faster query management.

🎓 Detailed Eligibility Criteria

1. Educational Qualifications & Batches

• Batches: 2024, 2025, and 2026 Graduates ONLY.
• Degrees: Any 3-Year Undergraduate Degree (BCA, B.Sc, B.A, BBA, B.Com, BMS, B.Voc, etc.).
• Postgraduate Exclusion: Students currently enrolled in full-time postgraduate courses (M.Sc, MCA, MBA, etc.) are NOT eligible.
• Citizenship: Open to Indian Nationals and OCIs currently residing in India.

2. Academic Cut-Off & Arrears

• Minimum 50% aggregate in Class X, Class XII / Diploma, and UG Degree (Rounding off 49.9% to 50% is strictly NOT allowed).
• Must follow university norms for CGPA-to-percentage conversions.
• Zero Standing Arrears: Candidates with active backlogs/standing arrears at the time of joining are NOT eligible.
• Candidates waiting for re-evaluation results will be evaluated based on their initial declared result.

🎁 Cognizant Support & Career Perks

• Higher Education Opportunity: Sponsored higher education program (M.Tech / M.Sc from BITS Pilani) post-joining as a full-time employee (Applicable to Science, Technology & Mathematics background candidates).
• No Service Bonds: Zero service agreements or employment bonds.
• Shift Benefits: Night shift allowance and safe company-provided cab facilities (pick-up and drop).
• Performance Rewards: Timely performance-based rewards, recognition, and continuous learning modules.

📄 Mandatory Documents Required

1. Documents for Registration (Superset Portal):

• Updated Resume (Maximum 2 pages) featuring a high-resolution passport-sized photo on a light background (both ears must be clearly visible).

2. Documents for Interview:

• All mark sheets (Class X, XII/Diploma, and pursuing UG degree semester mark statements).
• College ID Card / Govt ID Proof.

3. Documents for Onboarding (Background Verification):

• PAN Card: Must have accurate First Name, Last Name, and Father’s Name matching your registered academic records.
• Citizenship Verification: Voter ID Card OR Passport (Mandatory for verifying citizenship).
• Aadhaar Card: Mandatory for onboarding background verification.

📝 How to Apply Online

1. Visit the Superset registration link provided by your college placement cell or Cognizant’s campus portal.
2. Select “Digital Workplace Practice (Service Desk)” job profile.
3. Complete your personal, academic (10th, 12th, UG marks), and contact profile.
4. Upload your updated 2-page resume with the required passport-sized photograph.
5. Review all entered details and click Submit before 30th November 2026 (11:59 PM).