<
Join Our Official Channels ✔️
-->
Concentrix is hiring Customer Service Representatives for its Contact Center operations in Bangalore (Manyata Tech Park). This role involves interacting with customers through inbound and outbound calls, emails or internet-based communication channels, depending on client requirements. Candidates with strong communication skills and customer service orientation are encouraged to apply.
This is an excellent opportunity for freshers and experienced candidates looking to build a career in customer support within a global organization.
Job Overview
Role: Customer Service Representative
Location: Bangalore – Manyata, Block D4, 6th Floor
Job ID: R1612340
Category: Operations / Contact Center
Experience: 0–3 Years
Qualification: Graduate / Undergraduate (any discipline)
Employment Type: Full-time
Job Description
The Customer Service Representative (Advisor I) handles customer interactions by providing support, resolving routine issues, and ensuring an excellent service experience. The role requires strong communication, attention to detail and the ability to work in a fast-paced environment.
Key Responsibilities
Customer Interaction
- Handle incoming and outgoing customer calls and online queries.
- Understand customer requirements and provide accurate resolutions using available tools.
- Build rapport with customers through professional and empathetic communication.
- Greet customers in a courteous and friendly manner following process guidelines.
Service Delivery
- Meet contractual Key Performance Indicators (KPIs) and performance targets.
- Maintain basic knowledge of the client’s products and services.
- Prepare accurate documentation and update customer accounts properly.
- Participate in initiatives to improve customer satisfaction and overall business performance.
Support and Documentation
- Track and record information in the call tracking system.
- Respond to customer questions using published materials or by escalating to senior staff when necessary.
- Suggest relevant products or services where applicable.
Content Moderator Role (If Applicable)
Candidates selected for a content moderation profile should be aware of the following:
- The role may involve reviewing explicit content including text, images and videos.
- Responsibilities include content moderation, analysis and identification of abusive or policy-violating content such as violence, extremism or graphic material.
- Candidates must be able to handle sensitive content and enforce platform terms of service.
Candidate Profile
Qualifications
- Graduate or undergraduate in any discipline (varies by program).
- 0 to 3 years of customer service or related experience.
Skills and Competencies
- Strong communication skills (written and verbal).
- Excellent listening skills and customer empathy.
- Ability to clarify customer requirements and resolve queries effectively.
- Good computer literacy and navigation skills.
- Attention to detail and dependability.
- Ability to multitask and adapt to quick changes.
- Patience and professionalism in customer interactions.
- Willingness to rotate shifts when required.
- Ability to work independently and within a team.
Career Framework
This role is suited for candidates who:
- Are familiar with basic customer service operations but may still be building product-specific knowledge.
- Are comfortable with structured tasks and working under close supervision.
- Are developing consistency in performance and understanding of client terminology and processes.
- Can resolve customer queries autonomously and handle complex issues as proficiency grows.
Equal Opportunity Statement
Concentrix is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, veteran status, disability or any legally protected characteristic.
Recruitment Fraud Alert
Concentrix does not request payments, security deposits, or financial information during the hiring process. Candidates should be cautious of fraudulent job offers or communication involving money. More information is available on the Concentrix website under “Scam Warning.”
