Concentrix Hiring Representative, Operations – Remote | Apply Now

Concentrix Hiring Representative

Concentrix Hiring Representative.Strong computer navigation skills and PC Knowledge.Ability to rotate shifts, as needed – Work from home ..

Job Description

The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.

• • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• • Maintain basic knowledge of client products and/or services
• • Prepare complete and accurate work including appropriately notating accounts as required
• • Participate in activities designed to improve customer satisfaction and business performance
• • Offer additional products and/or services
• • Track, document and retrieve information in call tracking database
• • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

In case you are selected for a Content Moderator role, please note that:

• 1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
• 2. It will involve content curation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours.
• 3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service

Candidate Profile :

• • Graduate / Undergraduate in any discipline (may vary basis the job requirement)
• • Courteous with strong customer service orientation
• • Strong computer navigation skills and PC Knowledge
• • Ability to effectively communicate, both written and verbally
• • Dependable with strong attention to detail
• • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• • Tolerance for repetitive work in a fast-paced, high production work environment
• • Ability to work as a team member, as well as independently
• • Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
• • Ability to rotate shifts, as needed  
• • Based on location and/or program, additional experience/skills may be required
• • Confirm customer understanding of the solution and provide additional customer education as needed
• • Demonstrate strong probing and problem-solving skills
• • Should be able to handle complex queries from customer and resolve the same independently

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